Becker's Hospital Review: How 8 health system leaders ensure patients feel heard

Kelly Gooch — Mar 17, 2022

“An example of applying the patient feedback we receive can be seen in our women’s services department at Erlanger East Hospital. This team, which recently received a coveted regional “Best of the Best” rating for the 14th year in a row, reviewed their Press Ganey feedback and made substantive changes to their processes and standards.”

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