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patient experience CONSULTINg

Your fast track to first-class PX

Understand how culture, processes, and service behaviors impact the patient experience. Our PX consultants bring deep healthcare expertise, leading best practices, and rich data-driven insights to help you develop a first-class strategy and effective implementation plan to improve the patient experience of care.

How we help you transform the patient experience

Start at the source: your patients

Our consultants start with the wealth of insights you’re already collecting from your patients. Then we help you design an exceptional experience that will help you boost performance and loyalty.

Let data guide action

The numbers don’t lie. Our experts use hard data to inform and drive strategy, so you know exactly what to do next to solve problems and stop them from reoccurring.

Apply expertise

Our consultants have all been in your shoes, with years working in hospitals and health systems. So they know what works and what doesn’t.

Achieve improvement

Our goal is for you to sustain improvement for the long term so that you, your organization, and your patients continue to reap the rewards.

COMPASSIONATE CONNECTED CARE®

Exceed patient expectations

Equip nurses with practical strategies to deliver care with empathy and compassion. Our consultants help you operationalize an evidence-based caring model to arm nurses with the tools and guidance to most effectively meet patient needs and exceed their expectations.

IMPROVED WORKFLOW

Friction-free experiences

We expertly streamline complicated healthcare workflows to engage staff, inspire accountability, and get them all on the same page. The result? Less friction, less hassle, more healing.

PROVIDER COMMUNICATION SKILLS

Enhance physician communication

Bridge the communication gap between healthcare providers and patients. Tailored training and development programs, grounded in high reliability organizing (HRO) principles, make sure everyone’s on the same page.

IMPROVEMENT STRATEGIES

Go beyond the numbers

How your patients feel about their experience and how engaged your providers are with your organization all add up to the final sum. Our experts deliver strategies that will light the way to the best possible patient experience.

The latest insights from Press Ganey

Patient experience consulting

Level up to an unreal PX

Get in touch. We can’t wait to show you everything our PX consultants can do when we team up with you.

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Interested in our solutions? Get in touch, and we can bring you up to speed.