Our vision
Putting Human Experience
at the heart of healthcare
Press Ganey improves the Human Experience in healthcare through innovation, data-driven insight, and action. We bring deep expertise, layered on top of groundbreaking technology. And together? That’s where the magic happens. We partner to center every organization around the individual, and the experiences of patients, members, consumers, and employees, so our clients can unlock their people’s potential and build stronger, healthier communities.
Our mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
1B patient + 3.1M caregiver voices
We have the industry’s largest database of patient and employee feedback, integrated with clinical, quality, and safety data. Which gives you the information to understand exactly what people want—and need—across their healthcare journey, no matter who they are, or what their role is. We help you architect a better experience by speeding up time from insight to action. Because, in healthcare, every second counts.
3,000+ employees
We understand healthcare. Our team is dedicated to our mission for healthcare—and helping you achieve yours. From nurses, doctors, and clinicians, to experience leaders, data experts, and beyond, our team has been in your shoes and knows how to help.
1 HX platform
Welcome to the future of healthcare, where cutting-edge technology meets the human touch. We built the world’s most connected Human Experience platform for healthcare, powered by intuitive AI, to help you better understand individuals and optimize experiences throughout the care journey. And we help you move more quickly from insight to action, by having everything in one place.
Our Values
Energize the customer relationship
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate
We challenge the status quo with creativity and innovation as our true north.
Better together
We check our egos at the door. We work together, so we win together.
Our purpose
To help shape and optimize the future of healthcare
Our network
We partner with over 41,000 hospitals, health plans, and life sciences organizations to transform the care experience and improve safety and outcomes, driving innovation through continuous, sustainable improvement.
Our impact
We support our communities and bring people together, locally, nationally, and globally. It’s why we donate millions of dollars, and volunteer tens of thousands of hours, to causes we care about, like community health and well-being, veterans’ issues, education, and more.
Our locations
We’re in your neck of the woods, no matter where you are in the world
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