Home Company News Press Ganey Announces Integration of Nursing Quality Data from Epic

Press Ganey Announces Integration of Nursing Quality Data from Epic


Automated reporting of key safety events and outcomes will accelerate time to insight and action

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced a collaboration to integrate nurse-sensitive indicators (NSI) and outcomes from Epic into Press Ganey’s National Database of Nursing Quality Indicators (NDNQI). The integration and automated reporting will save nursing and quality leaders time, support nursing excellence and accelerate the work to improve patient care. 

The NDNQI is Press Ganey’s solution that collects and analyzes nursing data from over 2000 participating organizations, enabling nurse leaders to assess and benchmark their performance against more than 53,000 units and clinical settings. The national database comprises of 600 measures clinical quality and patient outcomes, including 250+ nursing-sensitive indicators, such as falls, pressure injuries and hospital-acquired infections.  

By integrating NDNQI with Epic, reporting of key safety outcomes will be automated. The integration will begin with streaming five key care indicators – CAUTI, CLABSI, Falls (Inpatient and Outpatient), and Pressure Injuries. This collaboration is a stepping stone toward connecting Epic’s process measure indicators to NDNQI’s quality outcomes and robust benchmarks to provide actionable insights to improve patient care. 

Our expanded collaboration with Epic to integrate reporting of nursing sensitive indicators is a pivotal step towards using real-time data to improve the experience and quality of care. By removing manual reporting of quality and safety data, we can reduce work for nursing leaders and speed up the time to insight and action.

Darren Dworkin,
President and Chief Operating Officer for Press Ganey.

This work builds on Press Ganey’s first-of-its-kind collaboration with Epic via its Workshop initiative to integrate a patient’s experience data with their health record, supporting the delivery of personalized experiences and safe, high-quality care. Through the “PX Connect Suite”, joint Press Ganey and Epic clients can surface patient experience insights to frontline staff for patient care and service recovery.

To advance this new work, Epic and Press Ganey hosted a series of focus groups and will continue client discussions to guide the development process.

The new integration technologies developed in Workshop will allow nurse leaders to devote more time to acting on data, with an aim to ultimately enhance the quality of care. This collaboration intends not only to reduce the amount of required abstracting and formatting but also ensure that documentation supports the essential work of nurses in keeping patients safe.

Emily Barey,
MSN, Vice President for Nursing at Epic.

Epic is a registered trademark of Epic Systems Corporation.

NDNQI is a registered trademark of Press Ganey.

PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.

Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.

Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.

Public relations