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Patient Experience Tools

Understand the individual. Delight the masses.

Get to know your patients like never before. See patients from every angle to prioritize and predict their needs. Reduce friction points in the patient journey to build a better experience from start to finish and beyond, from one platform that does it all. Our patient experience management platform is the engine behind precise improvements to the physical and virtual care experience.

How we take you from insight to action 

Get the answers you need

From omnichannel listening to surveys of all sizes, our patient experience tools let you design and deploy bespoke programs to gather patient responses that really mean something.

Pull it all together

Across surveys, reviews, social media, rounding, and more, we pull all your patient data together and connect the dots.

See the stories in your data

With vivid dashboards, AI-powered text analysis, and a suite of other powerful analytics tools, you get a clear read on what’s working for your patients—and what’s not.

A friction-free experience—for you and your patients

Build powerful engagement strategies with flexible, scalable patient experience survey tools that are just as easy for you to create as they are for patients to take.


See your patients like never before

Get to know the people you treat—who they are, what they need, and what’s going to win their loyalty. Remix your patient experience data by any metric that matters—hospital, procedure, gender, ethnic identity, and more. And do it all in real time, with data that flows in and shows up instantly for everyone who needs to see it.

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Laughing older woman holding a cup


Think beyond the survey

Our patient experience management platform gives you a comprehensive picture of the healthcare experience, as told by your patients. Connect with patients in new ways across their journey in virtual focus groups and online communities. Generate fresh ideas from your patients to drive innovation.


Biggest datasets. The best benchmarks.

No one has the data we do. See how your patient experience stacks up against the rest of the healthcare sector, set benchmarks that make sense, and draw on knowledge from a galaxy of healthcare providers.

Group of healthcare professionals examining patient experience data on a laptop

If you know PX,
you know Press Ganey 


Leading hospitals on PX platform


Hospitals and clinics

1 billion

Patient voices


Patient touchpoints annually


Your biggest challenges meet our best patient experience management solutions

Problems we solve

Human Effort Score

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“Modernizing and digitalizing our surveys was an easy decision, because it’s allowed us to reach more patients in real time.”

Dr. Mark Kerschner
Medical Director, Bronson Methodist Hospital Emergency Department, Level 1 Trauma Center

Patient Experience management Platform

A patient experience that builds love and loyalty

Get in touch, and we’ll show you how our patient experience management platform makes it easy to deliver great PX, every time.

Press Ganey - Request a demo

Interested in our patient experience tools? Contact us. We can bring you up to speed.