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Health plans

Architect a better member experience

Unlock deep and robust insights across the member journey. Our Human Experience platform is designed to improve member experience, reduce member churn, and make Star Ratings better to accelerate plan performance. It all starts with feedback, insights, and analytics—delivered as only Press Ganey can.   

The Press Ganey universe, by the numbers (and counting)  


U.S. health plan enrollees


Health plans


4- and 5- star plans


Patient voices


Bring the member journey fully into focus  

You can’t be everywhere at once. But with our continuous listening solutions, you can tune in to key conversations and friction points anywhere they’re happening. Ask for feedback when you need it. Collect it whenever you want it. Then turn that insight into actions that improve member experience. Our intelligent tools make it easy.   


Pinpoint member loyalty   

Know exactly what keeps members with your plan. Real-time feedback, actionable insights, and resources help you continually improve plan performance and member experience.  


Analytics that help you make an impact 

Take the guesswork out of understanding health plan performance. Predictive analytics, natural language processing (NLP), and expert consulting join forces to illuminate what’s driving the member experience with your plan, so you can get ahead and make an impact.  

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Understand the provider perspective 

Clinicians are vital to the care experience. Our platform makes it easy to get their feedback on your health plan, audit their access to your members, and receive rich insights in return that can help you accelerate plan performance and design the best member experiences.

Giving you the tools to make a difference

Your biggest challenges meet our best solutions

problems we solve

Health plan star ratings


Health plan consulting

problems we solve

Brand and growth

Health Plans

Surprise and delight your members

It all starts with the Human Experience platform.

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