[Chicago – October 19, 2023] Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem, today announced they are partnering with Northwell Health, an integrated healthcare network and New York State’s largest healthcare provider, for the validation of Press Ganey’s novel Patient Experience in Clinical Trials measures.
Clinical trials have long been plagued by challenges in recruitment, retention and diversity of patient participants, and patient feedback has been recognized as a key method for improving the patient journey. By leveraging Press Ganey’s Human Experience platform, which includes HIPAA-compliant survey tools and expertise to improve retention and diversity in clinical trials, Northwell has spearheaded the extension of measurement into their Office of Clinical Research to further improve the Human Experience in healthcare while also accelerating the development of critical new medicines.
“Understanding the experiences of patients participating in clinical trials offered at Northwell will uncover key insights that will allow us to improve retention by acting on points of friction raised in real time,” said Dr. Christina Brennan, SVP, Clinical Research at Northwell Health. “We are excited to be true partners with Press Ganey on this innovative application of survey science to help drive diversity, access and equity of the clinical trial experience for the advancement of human health.”
By introducing rigorous scientific standardized measurement of patient experience, Press Ganey will reliably measure patient centricity laterally across trials and create meaningful benchmarks to inform sponsors and sites on aspects of trial design and execution that result in the optimal participant experience, diversity and retention outcomes.
Dr. Thomas H. Lee, Chief Medical Officer at Press Ganey adds, “We are delighted to be partnering with Northwell Health who share our vision to elevate the voices of patients participating in clinical trials while providing clinical research sites with best-in-class tools and technology to derive meaning and direction from the data.”
Press Ganey is accepting clinical trials into their 12-month Pilot program through the end of 2023.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.
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About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals, about 900 outpatient facilities and more than 12,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 85,000 employees – 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, Twitter, Instagram and LinkedIn.