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thought leaders

Meet our thought leaders

Our thought leadership is second to none. The brightest minds in the industry—across experience, nursing, clinical quality, and more—have joined forces to transform healthcare. Their world-class expertise infuses everything we do, from our technology and solutions to how we help you fix problems and drive improvements. Meet the team thinking big to solve your greatest challenges in better and bolder ways.

Tejal Gandhi, MD, MPH, CPPS

Tejal Gandhi, MD, MPH, CPPS

Chief Safety and Transformation Officer

Tejal Gandhi, MD, MPH, CPPS

Tejal Gandhi, MD, MPH, CPPS

Chief Safety and Transformation Officer

Tejal is responsible for improving patient and workforce safety and championing Press Ganey’s industry-changing innovations. She leads the zero harm movement and helps healthcare organizations recognize inequity as a type of harm for both patients and the workforce. Tejal also leads the Equity Partnership, a collaborative initiative dedicated to addressing healthcare disparities and the impact of racial inequities on patients and caregivers. 

Before joining Press Ganey, Tejal served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focused on improving patient and workforce safety.

Charles Hagood, DSc.

Charles Hagood, DSc.

President, Strategic Consulting

Charles Hagood, DSc.

Charles Hagood, DSc.

President, Strategic Consulting

Charles oversees the growth, strategy, and daily operations of Press Ganey’s multifaceted consulting organization.

Prior to joining Press Ganey, Charles was the founder and CEO of Healthcare Performance Partners (HPP), now a Vizient company. He co-authored the book Lean-Led Hospital Design: Creating the Efficient Hospital of the Future.

Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN

Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN

Chief Nursing Officer

Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN

Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN

Chief Nursing Officer

Jeff leads Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at healthcare organizations nationwide. He also plays an integral role in the company’s workforce initiatives, including the Workforce Well-Being Collaborative.

Prior to joining Press Ganey, Jeff served in various chief nursing officer roles at both community-based organizations and major academic medical centers throughout the U.S. He was the inaugural Vice President of the Magnet Recognition and Pathway to Excellence® programs at the American Nurses Credentialing Center. 

Chrissy Daniels, MS

Chrissy Daniels, MS

Chief Experience Officer

Chrissy Daniels, MS

Chrissy Daniels, MS

Chief Experience Officer

Chrissy collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. Chrissy works closely with healthcare organizations nationwide as a strategic and operational partner.

Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.

Deirdre Mylod, PhD

Deirdre Mylod, PhD

Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics

Deirdre Mylod, PhD

Deirdre Mylod, PhD

Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics

Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute for Innovation, Deirdre partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.

Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the patient experience as a means to understand unmet patient needs and reduce patient suffering.

Cassandra Willis-Abner

Cassandra Willis-Abner

Chief Talent Officer

Cassandra Willis-Abner

Cassandra Willis-Abner

Chief Talent Officer

Cassandra (Casey) is responsible for advising our clients on employee engagement, culture-building, and best practices for achieving diverse and inclusive work environments. She also leads development of workforce engagement and equity strategies to help healthcare organizations measure and improve the caregiver experience. She is co-leader of Press Ganey’s Equity Partnership.

Casey’s more than 25 years of experience in healthcare inform her expertise in culture, quality care, patient experience, employee and provider engagement, profitable growth, and value optimization leveraging executive coaching and lean management improvement approaches.

Jessica C. Dudley, MD

Jessica C. Dudley, MD

Chief Clinical Officer

Jessica C. Dudley, MD

Jessica C. Dudley, MD

Chief Clinical Officer

Jessica leads efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment.

Jessica also leads Press Ganey’s Workforce Well-Being Collaborative, an initiative designed to help healthcare organizations identify, understand, and respond to the varied and disparate needs of their workforce.

Rick Boothman, JD

Rick Boothman, JD

Partner

Rick Boothman, JD

Rick Boothman, JD

Partner

Rick is a Partner in Strategic Consulting focused on patient safety and high reliability. He is a world-renowned leader known for his equitable, compassionate approach to unanticipated medical error. Rick offers over 40 years of experience resolving patient safety issues and helping organizations improve safety and holds academic appointments at the University of Michigan’s Medical School and Vanderbilt University Center for Patient and Professional Advocacy.

Before joining Press Ganey, Rick oversaw risk management—as well as claims and litigation—at the University of Michigan Health System for over 17 years. Prior to that role, he was an accomplished trial lawyer in Michigan and Ohio. Rick is a frequent speaker on various legal, risk, leadership, and peer review topics.

Senem Guney, PhD

Senem Guney, PhD

Vice President, Language Analytics

Senem Guney, PhD

Senem Guney, PhD

Vice President, Language Analytics

Senem Guney, PhD currently serves as Vice President of Language Analytics at Press Ganey, where she leads research based on qualitative data insights across the healthcare ecosystem. Prior to joining Press Ganey, Dr. Guney was the Co-Founder and Chief Experience Officer of NarrativeDx. Founded in 2013, NarrativeDx created the industry-leading AI platform for experience management in healthcare and grew to support 14 of the top 20 US News and World Report Health systems before its acquisition by Press Ganey in early 2020.

Dr. Guney’s work on insights into patient-centered care from the AI analysis of patient narratives appeared in NEJM Catalyst, HBR, and JONA, among other industry and academic publications. Dr. Guney also served on the faculty of College of Computing and Information at SUNY, Albany and she was a Fellow at the Center for Technology in Government.

Amy Compton–Phillips, MD

Amy Compton–Phillips, MD

Chief Clinical Officer

Amy Compton–Phillips, MD

Amy Compton–Phillips, MD

Chief Clinical Officer

Amy is an internationally respected physician, executive, innovator, and author. October 2022, she became President at Press Ganey, focusing on simplifying health and care. Until September 2022, Amy was President of Clinical Care at Providence, responsible for clinical operations and care, including improving health, care, and value outcomes delivered by the 52 hospitals, 1,085 clinics, and 120,000 caregivers of the $25 billion health system. She was instrumental in Providence’s early adoption and scaling of technology advancing the future of healthcare. Before joining Providence in 2015, Dr. Compton-Phillips spent 22 years at Kaiser Permanente, moving from a front-line internist to ultimately serving as Chief Quality Officer.