Recognizing healthcare’s leading organizations
Celebrating healthcare’s best and brightest
Each year, we recognize a handful of standout organizations for putting the Human Experience at the heart of healthcare and setting the bar high in patient experience, employee experience, safety, and quality—the building blocks of exceptional care.
Recipients of these awards were selected based on input from their peers on how they are advancing the human experience of healthcare.
The HX Pinnacle of Excellence Award®
This award is given to the three top-performing organizations in each category on the basis of extraordinary achievement. The award recognizes clients who have maintained consistently high levels of excellence in patient experience, employee engagement, physician engagement consumer experience or clinical quality performance.
The HX Guardian of Excellence Award®
This award honors clients who have consistently reached the top (95th to 99th percentile) of their respective database for patient experience, employee engagement, physician engagement, consumer experience or clinical quality performance.
The HX NDNQI® Award for Outstanding Nursing Quality
This award honors nursing excellence and recognizes the best-performing hospital in each of seven categories. The analysis considers 17 quality measures to evaluate scores by unit type, develops a standardized score for each unit, and combines scores across the units to produce an overall score. The highest-ranking hospital in each category receives the award.
The Serious Safety Event Rate Reduction Award
The Serious Safety Event Rate Reduction Award is given to clients who have achieved a 50% or greater reduction in system-level SSER; have corresponding strong scores in safety culture perception regarding comfort level of reporting; and demonstrate a healthy trend in event reporting. Clients are recognized in two categories – (1) 50%-74% reduction and (2) 75% or greater reduction. Organizations with member facilities who have a zero SSER at the time of the award application will receive the ZeroHarm Award.
The HX High Reliability Horizon Award
The HX High Reliability Horizon Award recognizes organizations that position safety as an uncompromisable value and are on a journey to methodically deploy high reliability organizing principles and practices in managing operations to prevent adverse events and optimize outcomes.