Meet our market presidents

Kimberly has more than 20 years of experience across both the provider and payer industries—including large provider systems and government and commercial payers, as well as private equity. She helps clients strategically cut costs, drive operational efficiency, improve quality, and increase revenue. Kimberly currently directs a team dedicated to maximizing value for clients in the western market—which spans the entire West Coast and southern states, from Louisiana to Washington. Prior to joining Press Ganey, Kimberly held executive roles at Medecision, AlixPartners, and IBM after founding and maturing her own healthcare technology company.

Dan has over two decades of experience helping organizations across healthcare develop and execute strategies to drive transformation and better care for their communities. He leads a team of mission-driven leaders serving the Mid-Atlantic and Southeastern states and throughout Press Ganey’s cohort of independent community health systems and hospitals. Prior to joining Press Ganey, Dan spent 18 years at The Advisory Board in Washington, D.C., and later Optum, helping lead client service and delivery teams across provider markets. 

Erin has 25+ years of experience helping organizations navigate disruption and transform. An innovative, mission-driven leader, she’s passionate about healthcare and leads a skilled team helping Press Ganey clients in the Central U.S. (Midwest and Midsouth) implement platforms, processes, and technology to drive the Human Experience across enterprises. During her tenure at Press Ganey, Erin’s worn many hats—most recently as Chief Administrative Officer and Chief Talent Officer. Her expertise spans M&A cultural integration, human capital strategy, and operational excellence. Prior to Press Ganey, Erin enjoyed a successful career in management consulting at Aon Consulting and Accenture. 

For 20+ years, Brian has led customer experience and engagement work with some of the most prominent and forward-thinking brands in the U.S. Like many in the industry, Brian turned his attention solely to healthcare after a life-altering event involving a family member. His signature engagements include Human Experience design, customer acquisition and growth strategy, and consumer and brand intelligence for Press Ganey’s Northeastern clients. Brian is routinely published in national media, and he’s presented hundreds of times on healthcare trends and opportunities to executive audiences across the country. Before joining Press Ganey, Brian served in executive leadership roles with Actium Health and NRC Health.