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Joan Kelly, distinguished chief experience officer, joins Press Ganey as partner and strategic consultant

… Press Ganey recently announced the appointment of Joan Kelly as a Partner in its growing Strategic Consulting Group. Kelly comes to Press Ganey with more than 15 years of dedicated expertise in consumer experience for the health and wellness space, most recently from Yale New Haven Health System serving as chief experience officer.   Prior to Yale New Haven Health, Kelly served as chief patient experience officer at NYU Langone Health System, where she was the architect of the&nbsp…

What Keeps Healthcare Workers Engaged? New Report Points to Trust and Teamwork

…Data from 2.3 million U.S. nurses, physicians, and healthcare employees highlight rising pressure and a path to resilience Press Ganey, the leading provider of experience measurement, analytics, and insights for health systems and health plans, today released its latest research report, “Healthcare Employee Experience 2025.” Drawing on feedback from 2.3 million healthcare workers across the U.S., this is the largest study of its kind—and it reveals falling engagement nationally, while h…

Christina Dempsey, RN, DNP and Joseph P. Greskoviak honored with 2022 Press Ganey Lifetime Achievement Award

…BOSTON (Feb. 21, 2022) –  Press Ganey, the industry leader in patient, member, employee and consumer experience across the healthcare ecosystem, recently presented its inaugural Lifetime Achievement Award to Christina Dempsey, RN, DNP and Joseph P. Greskoviak at its 2022 National Client Conference in Orlando. The award is presented to individuals who have shown outstanding devotion and commitment to making a lasting impact in healthcare.  Dr. Dempsey spent more than a decade …

Nicole George joins Press Ganey as new Nursing Center of Excellence leader

…Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced that Nicole George, MSN, R.N., NE-BC, has joined Press Ganey to lead its new Nursing Center of Excellence.  In her role, George will oversee Press Ganey’s team of trusted advisers dedicated to helping health systems navigate the industry’s most pressing issues, like nurse burnout, nurse retention and recruitment, improving patient and nurse outcomes, and …

Amy Compton-Phillips, MD, joins Press Ganey and Forsta to lead healthcare consulting division

…Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced today the appointment of Amy Compton-Phillips, MD, as President and Chief Clinical Officer of the Press Ganey consulting division. Dr. Compton-Phillips joins Press Ganey – which recently acquired Forsta, a global provider of market research, customer experience (CX), and employee experience (EX) technology – as it accelerates its expansion and invests further in in…

Sutter Health and Press Ganey join forces to improve patient and employee experience partnership to elevate healthcare experiences and drive excellence across Sutter Health’s integrated system

…Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, announced today Sutter Health has selected the company as its improvement partner for patient and employee experience. Sutter Health, headquartered in Northern California is a not-for-profit integrated health delivery system with 27 acute care campuses and more than 300 clinics dedicated to serving over 3 million patients across Californi…

Member Journey

…Member Journey Real-Time, Always-On Member Insights An always on listening strategy puts you everywhere all at once. Capture active and passive feedback when you need it. Turn that feedback into insights. Act on those insights to make things better. Open your ears to hear what members are saying—so you can take meaningful action and improve experience. See it in action Helping you listen, learn, and take action in real-time Drive CAHPS and Stars Excellence Pinpoin…

Kerry Butler, PharmD, MBA

…Kerry leads engagements for the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to improve safety and reliability practices by implementing, deploying, and integrating high reliability organizing principles in systems, hospitals, and clinics throughout the country. Prior to joining Press Ganey, Kerry held the position of Quality and Medication Safety Officer at Saint Thomas Health Services, a five-hospital health ministry that is part of Ascension Health…

Press Ganey names Rick Boothman, JD as partner and strategic consultant

…Press Ganey today announced the appointment of Rick Boothman, JD as a Partner in its growing Strategic Consulting Group. Boothman comes to Press Ganey with more than 40 years’ experience at the intersection of patient safety issues and healthcare organizations. He most recently was principal and founder of Michigan-based Boothman Consulting Group and will be responsible for developing strategic roadmaps that improve patient safety and clinical excellence at health systems across the natio…

Test page for forms J

…Contact us Have a question? Let’s talk. Need client support? If you need help and you’re already partnering with Press Ganey, reach out to our team. Email us Call us Want to see what our products can do? Schedule a one-on-one video chat with our experts and take us for a test run.  Get a demo Need help filling out a patient survey? Give us a call. Call us Contact us Fill out our contact form, and a represen…

Press Ganey partners with Northwell Health as the first site to launch its Patient Experience in Clinical Trials Standardized Measures Pilot Program

…[Chicago - October 19, 2023] Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem, today announced they are partnering with Northwell Health, an integrated healthcare network and New York State's largest healthcare provider, for the validation of Press Ganey’s novel Patient Experience in Clinical Trials measures.  Clinical trials have long been plagued by challenges in recruitment, retention and diversity of patient participants, an…

Press Ganey Unveils AI-driven Products and Features at its Annual Human Experience Conference

…Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced several new AI-powered products and features at its annual Human Experience Conference in Orlando, FL. Press Ganey’s President and Chief Operating Officer Darren Dworkin provided the preview to clients and partners via a keynote focused on the impact of AI on the human experience of healthcare—highlighting how healthcare can leverage new technology to del…

Press Ganey Recognizes its HX24 Executive Award Winners for Leading Industry to Improve the Human Experience in Healthcare

…Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced eight recipients of its HX24 Award at the organization’s annual national client conference. The awards honor six individuals and two healthcare organizations in the United States, recognizing their leadership in the areas of patient, consumer and employee experience; nursing excellence, and safety. Navigating change in our industry requires passionate leaders who ca…

Johnny Luu joins Press Ganey as Chief Marketing Officer

…Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, today announced the appointment of Johnny Luu as Chief Marketing Officer. As CMO, Luu will lead all aspects of Press Ganey’s global marketing organization. Luu will be responsible for driving global marketing strategy and ensuring that Press Ganey remains a trusted, innovative partner to healthcare and commercial organizations looking to enhance the pa…

Becker’s Health IT: 5 steps to fix data overload in healthcare

…Healthcare organizations need an enterprise-wide strategy to get managers the right data with the right analyses at the right time, according to a March 16 Harvard Business Review article.  Read the full article About Press Ganey Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more t…

Episode 8: Let’s talk about it: A new path to youth mental health

…PG PULSE Episode 08: Let’s talk about it: A new path to youth mental health Youth mental health has reached crisis levels, alarming healthcare providers across the country. Social media, which makes people feel excluded and sets unrealistic expectations. Apple Spotify YouTube Algorithms, which amplify dangerous content and create echo chambers of negative feedback. The ongoing pressures of being young today. And not enough mental healthcare providers to keep up …

Johnny Luu

…Johnny leads the global marketing organization, focusing on marketing strategy and bolstering the organization's role as an innovative partner for improving patient, customer, and employee experiences. He drives cross-functional go-to-market efforts for all Press Ganey products and services and the transformative Human Experience (HX) platform. With over 15 years of industry experience at Fortune 500 companies and a background as Cerner's Chief Marketing and Communications Officer and Oracle Hea…

Press Ganey, KidsX to launch pediatric healthcare accelerator to address health issues in lives of children

…Press Ganey, the national leader in patient, member, employee and consumer experience across the healthcare ecosystem, today launched its application process for the Press Ganey KidsX Accelerator. This innovative program matches 10 cutting-edge startups with top-performing children’s hospitals to solve today’s largest healthcare challenges.   In partnership with KidsX, an international consortium of pediatric hospitals focused on improving digital health innovation through colla…

John Rodriguez, CAPT, USN (Ret.), MA

…John leads engagements for the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to operate more safely and efficiently. His approach to job planning, briefing, and debriefing is supported by sound leadership practices. Prior to joining Press Ganey, John was a safety leader in the U.S. Navy. His titles included Squadron Nuclear Safety Officer, Squadron Naval Air Training and Operating Procedures Standardization Officer, and Squadron Safety Officer.…