Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced today the appointment of Amy Compton-Phillips, MD, as President and Chief Clinical Officer of the Press Ganey consulting division. Dr. Compton-Phillips joins Press Ganey – which recently acquired Forsta, a global provider of market research, customer experience (CX), and employee experience (EX) technology – as it accelerates its expansion and invests further in industry-wide transformation.
Amy is a dynamic and highly respected industry leader who champions innovation and patient-centricity in healthcare. She is exactly who our clients need to guide them as the healthcare industry continues to experience disruption and transformation. I’m excited to bring her forward-looking vision and expertise to our clients and our teams.Patrick T. Ryan
Chief Executive Officer, Press Ganey
In her new role, Dr. Compton-Phillips is responsible for guiding healthcare executives through holistic, system-wide transformations. She leads Press Ganey’s team of industry leading healthcare consultants, supporting integrated provider organizations and health plans by identifying opportunities to reduce operational frictions and improve patient experiences.
“To enable better health outcomes and an engaged clinical workforce, the healthcare industry needs to devote the right systems, tools and data to make the possible, real. Press Ganey has all the assets and best people to bring that vision to life,” said Dr. Compton-Phillips. “I am honored to partner with my new colleagues at Press Ganey, and with our trailblazer client partners throughout the industry, to reshape the delivery of equitable, valuable and human-centric care.”
Dr. Compton-Phillips was previously President of Clinical Operations at Providence Health, where she oversaw patient outcomes for the 10,000-physician medical group, ambulatory care assets and clinical institutes, as well as the clinical outcomes for the health system’s 52 hospitals, 1,085 clinics and 120,000 caregivers. Prior, she had a 22-year tenure at Kaiser Permanente, starting as a front-line internist and ultimately serving as the organization’s Chief Quality Officer.
A former medical analyst for CNN, Dr. Compton-Phillips serves on the boards and executive committees of organizations including the Institute for Systems Biology and the Healthcare Information and Management Systems Society (HIMSS).
About Press Ganey
Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer.
Global Director of Communications