AWARDS
2024 Human Experience Award Recipients

Patient experience
Ambulatory surgery
Pinnacle of Excellence
Small (Cases: 0-3,399)
- CoxHealth – Cox Barton County Hospital
- Midwest Medical Center
- Shriners Hospital for Children – Cincinnati
- Valley Health System – War Memorial Hospital
Midsize (Cases: 3,400–5,600)
- Hospital for Special Surgery Health System – Manhattan Ambulatory Surgery Center
- Roper St. Francis Healthcare – James Island
- Tenet – Destin Surgery Center
- Tenet – Coastal Endoscopy Center, LLC
Large (Cases: 5,601+)
- Tenet – Gateway Endoscopy Center
- Tenet – Lonestar Endoscopy
- Tenet – Lonestar Endoscopy – SouthLake
- Tenet – Lonestar Endoscopy – Flower Mound
Guardian of Excellence
- Atlanticare Surgery Center – Cape May
- CoxHealth – Cox Barton County Hospital
- Lexington Medical Center – Irmo
- Madison County Health Care System
- Physicians Endoscopy, LLC – Long Island CT for Digestive Health
- Shriners Hospitals for Children – Canada
- St. Luke’s University Health Network – Endoscopy Center – Buxmo
- St. Luke’s University Health Network – Endoscopy Center – Twin
- Tenet – Roswell Surgery Center
- Tenet – Lonestar Endoscopy
- Tenet – Gateway Endoscopy Center
- Yale New Haven Health System – Shoreline Endoscopy Center
CG CAHPS
Pinnacle of Excellence
Small (0-9 physicians)
- Baylor Scott & White Health – BSW Signature Medicine – Midlothian
- Henry Ford Health – Phillip Frantzis, MD
- South Shore Health System – Olympia Kovich, MD
- Southwestern Health Resources Clinically Integrated Network – Janna Massar, MD, PA
Midsize (10-49 physicians)
- INTEGRIS Heath, Inc – Internal Medicine Pediatric Association
- South Broward Hospital District – Memorial Cardiac Services
- University Hospitals – MP Tri City Family Medicine – Grafton
- West Virginia United Health Systems, INC – UHC Family Medicine Residency
Large (50+ physicians)
- City of Hope National Medical Center – Enterprise – Duarte
- Dartmouth Hitchcock Health – DHMC Hematology Oncology
- INTEGRIS Health, Inc – IMG FM – IFC Baptist
- The University of Texas Southwestern Medical Center – Multispecialty
Guardian of Excellence
- Baylor Scott & White Health – Advanced Kidney Care of North Texas
- Catalina Island Medical Center
- INTEGRIS Health, Inc – Lakeside Women’s Hospital, LLC
- Kirby Medical Center
- MD Anderson Cancer Center
- South Broward Hospital District – Memorial Physician Group
- Stephens Memorial Hospital
CG CAHPS & Medical Practice
Guardian of Excellence
- South Broward Hospital District – Memorial Cancer Institute
- West Virginia United Health Systems, Inc. – United Physicians Care, Inc.
Child CAHPS
Pinnacle of Excellence
- Memorial Health Services – Miller Children’s and Women’s Hospital
- Norton Healthcare, Inc – Norton Women’s and Children’s Hospital
- NYU Langone Health – Tisch Kimmel LOH
- South Broward Hospital District – Joe DiMaggio Children’s Hospital
Guardian of Excellence
Cook Children’s Healthcare System – Cook Children’s
ED CAHPS
Pinnacle of Excellence
- Midwest Medical Center
- Northern Light Health – CA Dean Hospital
- Oklahoma Heart Hospital, LLC
- PeaceHealth – Peace Island Medical Center
Guardian of Excellence
- Fisher County Hospital District
- Oklahoma Heart Hospital, LLC
- Oklahoma Heart Hospital, LLC – South Cam
- South Broward Hospital District – Memorial Regional Hospital South
ED CAHPS & Emergency department
Guardian of Excellence
- Midwest Medical Center
- Munson Healthcare – Paul Oliver Memorial Hospital
- Northern Light Health – CA Dean Hospital
Emergency department
Pinnacle of Excellence
- Complete Emergency Care – Complete Care Southlake
- Complete Emergency Care – Tyler Complete Care
- Complete Emergency Care – The Emergency Clinic Alamo Heights
- Baylor Scott & White Health – The Heart Hospital Baylor Denton
Guardian of Excellence
- AdventHealth – Palm Harbor ER
- AdventHealth – Lake Nona ER
- AdventHealth – Clermont ER
- Aspen Valley Hospital
- Avera Health – Avera McKennan Hospital
- Baptist Health System – Baptist Emergency at Town Center
- BayCare Health System – Mease Dunedin Hospital
- Baylor Scott & White Health – The Heart Hospital Baylor Denton
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Bon Secours Mercy Health, Inc. – Sylvania Medical Center
- CaroMont Health – Mount Holly
- Catalina Island Medical Center
- Complete Emergency Care – Bowie
- Complete Emergency Care – Southlake
- Complete Emergency Care – Westlake
- Complete Emergency Care – Fossil Creek
- Complete Emergency Care – The Emergency Clinic Alamo Heights
- Complete Emergency Care – The Emergency Clinic La Vernia
- Complete Emergency Care – Tyler Complete Care
- Complete Emergency Care – The Emergency Clinic at the Pearl
- Department of Veterans Affairs – Clement J Zablocki Veterans Affairs
- Department of Veterans Affairs – VA Fargo Health Care System
- Emerus Holdings, Inc – AHN Harmar
- Erlanger Health – Erlanger Bledsoe Hospital
- Essentia Health – EH St. Joseph’s Medical Center
- HCA – Highlands – Cashiers Hospital
- HCA – Florida Boynton Beach Emergency
- HCA – Heart Hospital of Austin
- HCA – Metropolitan ER – Alamo Heights
- HCA – Florida University Hospital
- Iowa Specialty Hospital – Belmond
- Kettering Adventist Healthcare – Franklin ED
- Kremmling Memorial Hospital District
- Mammoth Hospital
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Methodist Health System, Dallas – Methodist Southlake Medical Center
- Middlesex Health System – Marlborough
- Monument Health – Custer Hospital
- OhioHealth Emergency Care – Powell
- ProHealth Care, Inc – Mukwonago Emergency Department
- Scripps Health – Scripps Clinic
- Scripps Health – Scripps Coastal Medical Center
- Scripps Health – Scripps Clinic Torrey Pines
- South Broward Hospital District – Memorial Hospital Pembroke Urgent Care
- Southwest General Health Center – Brunswick Medical Center
- Tahoe Forest Hospital District
- The University of Vermont Medical Center – Elizabethtown Community Hospital
- UF Health Corporate – ER – Urgent Care Baymeadows
- Universal Health Services – ER at Fruitville
- University of Rochester Medical Center – Strong West Emergency
- Vail Health Services – Vail Clinic, Inc.
- Veterans Memorial Hospital
HCAHPS
Pinnacle of Excellence
Small (0-49 Beds)
- Kansas City Orthopaedic Institute
- Orthopaedic Hospital of Wisconsin
- Surgical Care Affiliates – Advanced Surgical Hospital
- The Surgery Center at Southwoods, LLC
Small (50-99 Beds)
- Baylor Scott & White Health – BHVH
- City of Hope Chicago
- Oklahoma Heart Hospital, LLC
- Providence Health & Services – Grace Surgical Hospital
- Tenet – OASIS Hospital
Medium (100-199 Beds)
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Beth Israel Lahey Health, Inc – New England Baptist Hospital
- Hospital for Special Surgery Health System
- Nebraska Methodist Health System – Methodist Women’s Hospital
Medium (200-299 Beds)
- Catholic Health – St. Francis Hospital
- City of Hope National Medical Center
- Methodist Health System – Methodist Mansfield Medical Center
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Large (300+ Beds)
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Mayo Clinic Hospital – Rochester
- MD Anderson Cancer Center
Academic Medical Center
- Baylor Scott & White Health – BHVH
- Beth Israel Lahey Health, Inc. – New England Baptist Hospital
- Hospital for Special Surgery Health System
- Mayo Clinic Hospital – Arizona
Guardian of Excellence
- AHS Management Company, Inc – Physicians Surgical Hospitals
- Arkansas Surgical Hospital
- AVALA
- Baylor Scott & White Health – BHVH
- Baylor Scott & White Health – The Heart Hospital Baylor Plano
- Black Hills Surgical Hospital
- Bon Secours Mercy Health – Institute for Orthopaedic Surgery
- City of Hope Chicago
- Cottage Health – Santa Barbara Cottage Health
- Emory Healthcare – Emory University Orthopaedics and Spine Hospital
- HCA – Texas Orthopedic Hospital
- Hoag Orthopedic Institute
- Houston Methodist – The Woodlands Hospital
- Jackson Health System – Jackson West Medical Center
- Kansas Heart Hospital
- Keck Medical Center of USC
- Mayo Clinic Hospital – Florida
- Nebraska Methodist Health System, Inc. – Methodist Women’s Hospital
- Ohio Valley Surgical Hospital
- Oklahoma Surgical Hospital
- OrthoIndy Hospital
- Our Lady of the Lake Surgical Hospital
- PSN Services, LLC – Legent Orthopedic + Spine
- Riverwood Healthcare Center
- Russell County Community Hospital – Jack Hughston Memorial Hospital
- South Broward Hospital District – Memorial Hospital Miramar
- St. John’s Health
- Surgery Center Holdings, Inc. – Midwest Surgical Hospital
- Surgical Care Affiliates – Treasure Valley Hospital
- Tenet – Texas Spine and Joint Hospital
- Tenet – Siouxland Surgery Center
- Texas Health Resources – Texas Health Southlake
- The University of Texas Southwestern Medical Center – Clements University Hospital
- UNC Health Care System – North Carolina Heart and Vascular
- University of Pennsylvania Health System – HUP Pavilion
- Woman’s Hospital
HCAHPS & Inpatient
Guardian of Excellence
- AHS Management Company – Tulsa Spine and Specialty Hospital
- Allegheny Health Network – Wexford Hospital
- Aspen Valley Hospital
- Beth Israel Lahey Health – New England Baptist Hospital
- Catholic Health – St. Francis Hospital
- Crystal Clinic Orthopaedic Center
- Cypress Pointe Surgical Hospital
- Franciscan Missionaries of Our Lady Health System – Our Lady Lourdes Heart Hospital
- H. Lee Moffitt Cancer Center and Research Institute
- HCA – Heart Hospital of Austin
- Hospital for Specialty Surgery
- J. Arthur Dosher Memorial Hospital
- Kansas City Orthopaedic Institute
- Mammoth Hospital
- Mayo Clinic Hospital – Arizona
- Mayo Clinic – Rochester
- McBride Clinic Orthopaedic Hospital
- MD Anderson Cancer Center
- Memorial Sloan-Kettering
- NMC Operating Company – The Spine Hospital of Louisiana
- NueHealth – Rothman Orthopaedic Specialty Hospital
- Oklahoma Health Hospital – South Campus
- Oklahoma Heart Hospital
- Orthopaedic Hospital of Wisconsin
- OSS Orthopaedic Hospital – OSS Health
- Southwest Health Center
- Surgical Care Affiliates – Advanced Surgical Hospital
- Tenet – Arizona Orthopaedic Surgical Hospital
- Tenet – Surgical Institute of Reading
- Tenet – Fresno Surgical Hospital
- The Surgery Center at Southwoods
- University of Kansas Hospital Authority – Nemaha Valley Community Hospital
- Vail Health Hospital
HH CAHPS
Guardian of Excellence
- Allen Parish Hospital
- Stillwater Medical Center Authority
Inpatient
Pinnacle of Excellence
Small (0-49 Beds)
- Kansas City Orthopaedic Institute
- Orthopaedic Hospital of Wisconsin
- OSS Orthopaedic Hospital – OSS Health
- Surgical Care Affiliates – Advanced Surgical Hospital
Small (50-99 Beds)
- McBride Clinic Orthopaedic Hospital
- Oklahoma Heart Hospital
- Providence Health & Services – Grace Surgical Hospital
- Tenet – OASIS Hospital
Medium (100-199 Beds)
- Beth Israel Lahey Health – New England Baptist Health
- H. Lee Moffitt Cancer Center and Research Institute, Inc.
- Hospital for Special Surgery
- Roswell Park Cancer Institute
Medium (200-299 Beds)
- Catholic Health – St. Francis Hospital
- City of Hope National Medical Center
- Providence Health & Services – St. Patrick Hospital
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Large (300+ Beds)
- Mayo Clinic Hospital – Arizona
- Mayo Clinic Hospital – Florida
- Mayo Clinic Hospital – Rochester
- Memorial Sloan – Kettering
Academic Medical Center
- Beth Israel Lahey Health – New England Baptist Hospital
- Hospital for Special Surgery
- Mayo Clinic – Arizona
- McBride Clinic Orthopedic Hospital
Guardian of Excellence
- Baptist Health South Florida – Mariners Hospital
- City of Hope National Medical Center
- Inova Health System – Inova Fairfax Hospital
- Iowa Specialty Hospital – Belmond
- Northern Light Health – Mercy Hospital
- Providence Health & Services – St. Patrick Hospital
- St. Luke’s Health System – Wood River
- St. Luke’s Health System – McCall
- St. Luke’s Health System – Boise
- St. Luke’s Health System – Meridian
- The Christ Hospital – Inpatient
- The Ohio State University Wexner Medical Center – James Cancer Hospital and Richard Solove
- UCSF Medical Center
- University of Pennsylvania Health System – Penn Medicine Chester County Hospital
Inpatient behavioral health
Pinnacle of Excellence
- HCA – Corpus Christi – Bayview
- HCA – Florida Lawnwood Hospital
- New York City Health and Hospitals – Metropolitan
- UF Health Jacksonville
Guardian of Excellence
- Acadia Management Company – Rio Vista – El Paso Behavioral Hospital
- HCA – Corpus Christi – Bayview
- HCA – Southern Hills Hospital and MC
- HCA – Florida Mercy Hospital
- HCA – Houston Tomball
- HCA – Florida Aventura Hospital
- HCA – Florida Largo Hospital
- HCA – Florida Sarasota Doctors Hospital
- HCA – Trident Medical Center
- INTEGRIS Health – Integris Rural Behavioral Health
- INTEGRIS Health – Arcadia Trails Integris Center
- Mount Nittany Medical Center
- The Cleveland Clinic Foundation – Lutheran Hospital
- UF Health Jacksonville
Inpatient pediatric
Pinnacle of Excellence
- Shriners Hospitals for Children – Canada
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Greenville
- Shriners Hospitals for Children – Philadelphia
Guardian of Excellence
- Shriners Hospitals for Children – Canada
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Greenville
- Shriners Hospitals for Children – Honolulu
Inpatient rehabilitation
Guardian of Excellence
- BayCare Health System – Morton Plant North Bay Hospital
- St. Charles Medical Center – Bend
Medical practice
Pinnacle of Excellence
Small (0-9 physicians)
- Baylor Scott & White – BSW Signature Medicine – Midlothian
- Catholic Health – SFH Card – Spadaro
- Franciscan Missionaries of Our Lady Health System – Men’s Health
- Healogics – Advanced Would Care and HBO
Midsize (10-49 physicians)
- Endeavor Health – Derm Surgery
- Mount Sinai Health System – Cardiovascular Institute
- UNC Health Care System – Cancer Hospital – Oncology BMT
- University of Miami Health System – Radiation Oncology
Large (50+ physicians)
- Sunflower Health Network – Tammy Walker Cancer Center
- UVA Health – Heart and Vascular Center Fontaine
- UVA Health – Emily Couric Clinical Cancer Center Hematology Oncology East
- UVA Health – Emily Couric Clinical Cancer Center Hematology Oncology West
Guardian of Excellence
- AdventHealth – Well 65+
- AU Health System – AUCC Dermatology Aiken
- Blessing Hospital – Illini Community Hospital
- Catholic Health – St. Francis Hospital – South Bay
- Cedars-Sinai Health System – CSMC Faculty Non-MDN-Off-Site Clinics
- Cedars-Sinai Health System – Wallace and Lee Infusion Center
- Franciscan Missionaries of Our Lady Health System – Our Lady of Lourdes Regional Medical Center
- Froedtert Health – F and MCW – Cancer Network
- Fulcrum Health, Inc.
- Geisinger Center for Aesthetics and Cosmetic Surgery
- INTEGRIS Rural Clinics or Facilities
- Mayo Clinic – Arizona – Medical Practice
- Mayo Clinic – Florida – Medical Practice
- Midwest Medical Center
- Munson Healthcare – Paul Oliver Memorial Hospital
- OhioHealth Corp. – McConnell Heart Health Center
- OhioHealth Infusion Center
- OSF Little Company of Mary – MD
- Physician Alliance of Connecticut – Kidney Center
- Physician Alliance of Connecticut – Primary Care of Hamden
- Planned Parenthood of Montana
- Shriners Hospitals for Children – Boston
- Shriners Hospitals for Children – Cincinnati
- South Shore Health System
- SSM Health – Stoughton Hospital
- The Christ Hospital
- UPMC Renaissance Family Practice
- Washington Hospital – Washington Physician Group
- Yale New Haven Health System – L+ M Westerly Hospital
NICU
Pinnacle of Excellence
- RWJBarnabas Health – Cooperman Barnabas Medical Center
- North Memorial Health Hospital – Maple Grove Hospital
- Stanford Medicine Children’s Health
- UPMC Health System – Children’s Hospital of Pittsburgh
Guardian of Excellence
- AdventHealth – Avista
- El Camino Hospital
- HCA – Eastern Idaho Regional Medical Center
- UNC REX Healthcare
OAS CAHPS
Pinnacle of Excellence
Small (Cases: 0-3,399)
- AmSurg – Woodlands Endoscopy Center
- HCA – College Park Surgery Center
- Tenet – Midwest Physicians Surgery Center
- Tenet – Titusville Center for Surgical Excellence
Midsize (Cases: 3,400-5,600)
- HCA – St. Lucie Surgery Center
- University of Pennsylvania Health System – Radnor Surgery Center
- Wellspan Surgery and Rehabilitation
Large (Cases: 5,601+)
- AdventHealth – Surgery Center of Rome
- AmSurg – Harford Endoscopy Center
- AmSurg – Phoenix Endoscopy
- Tenet – Gateway Endoscopy Center
Guardian of Excellence
- AmSurg – Woodlands Endoscopy Center
- AmSurg – Beaumont Health Gastrointestinal
- H. Lee Moffit Cancer Center and Research Institute – McKinley Outpatient Surgery
- Lighthouse Surgery Center (CT)
- Surgical Investors & Advisors – Advanced Center for Joint Surgery
- Tenet – The Surgery Center – Victoria
Outpatient behavioral health
Pinnacle of Excellence
- HCA – Medical City Green Oaks Hospital
- HCA – Medical City McKinney
- HCA – Portsmouth Regional Hospital
- INTEGRIS Health – Integris Baptist Medical Center
Guardian of Excellence
- HCA – Medical City McKinney
- HCA – Portsmouth Regional Hospital
- INTEGRIS Health – Integris Baptist Medical Center
Outpatient oncology
Guardian of Excellence
- AdventHealth – Waterman
- HCA – Houston West
- HCA – Parkridge Medical Center
- HCA – TriStar StoneCrest Medical Center
- Inova Health System – Inova Fair Oaks Hospital
- Legacy Health System – Legacy Mount Hood Medical Center
- Manhattan Surgical Hospital – Central Kansas Cancer Center
- Montefiore Health System – Montefiore St. Lukes Cornwall
- Northwell Health – Cancer Institute at Riverhead
- Northwell Health – Radiation Medicine at Phelps
- Peace Cottage Grove – Infusion Services
- Tahoe Forest Hospital District
- Tamarack Health – Hayward Area Memorial Hospital
Outpatient rehabilitation
Guardian of Excellence
- Beth Israel Lahey Health – New England Baptist Hospital
- Carroll County Memorial Hospital
- CommonSpirit Health – St. Anthony Hospital Pendelton
- CommonSpirit Health – Yavapai Regional Medical Center
- Emory University Hospital
- Essentia Health – Northwestern Rehab Center
- Henry Ford Health Center – Brownstown
- Inova Health System – Inova PT Center
- Lake Region Healthcare Corp – Prairie Ridge Healthcare
- Mary Washington Hospital
- Mubadala Health Dubai
- Northwell Health – SIUH South
- Northwell Health – Sports Therapy & Rehabilitation – Babylon
- Northwell Health – Sports Therapy & Rehabilitation – Bay Shore
- Northwell Health – Sports Therapy & Rehabilitation – East 64th St.
- St. Luke’s Health – Wright Memorial Hospital
- Southwest General Health Center – North Royalton PT
- Southwest General Hinckley Physical
- Southwest General North Olmsted
- Valley Health System – War Memorial Hospital
Outpatient services
Pinnacle of Excellence
Small (0-14,999 procedures)
- National Institutes of Health – Clinical Center
- Texas Health Southlake
- University of Pennsylvania Health System – Apheresis Therapy Treatment
Midsize (15,000-19,999 procedures)
- BayCare Health System – Hampton Lakes (Westchase)
- Inspira Health Network – Outpatient Therapy
- SSM Health – Stoughton Hospital
- St. Tammany Women’s Pavilion
Large (20,000+ procedures)
- Southwest General Health Center – Strongsville Medical Center
- Tanner Medical – Higgins General Hospital
- UVA Medical Center
Guardian of Excellence
- Baptist Memorial Health – North Mississippi Imaging Services
- BayCare Health System – Cheek – Powell
- BayCare Health System – Countryside
- BayCare Health System – Mease Dunedin Physician Of Building
- BayCare Health System – New Port Richey
- BayCare Health System – Palm Harbor
- BayCare Health System – Riverview
- BayCare Health System – Trinity
- BayCare Health System – Carillon
- BayCare Health System – Trinity
- BayCare Health System – Hampton Lakes (Westchase)
- BayCare Health System – Carlisle Imaging Center
- BayCare Health System – Suncoast Medical Clinic
- BayCare Health System – Bloomingdale
- BayCare Health System – St. Anthony’s Medical Arts Building
- BayCare Health System – Sunset Point
- BayCare Health System – South Tampa
- Black Hills Imaging Center
- H. Lee Moffitt Cancer Center and Research Institute, Inc.
- HCA – Medical City Denton
- Houston Methodist Clear Lake
- Mary Washington Healthcare – Imaging Center for Women
- Mary Washington Healthcare – Medical Imaging at Lees Hill
- Mayo Clinic – Nurse Run Clinic
- Nebraska Methodist Health System, Inc – Methodist Women’s Hospital
- OhioHealth Infusion Center
- OhioHealth Grove City Methodist
- Outpatient Imaging Affiliates -FJI
- Outpatient Imaging Affiliates -HINJ
- Outpatient Imaging Affiliates -WFBI
- Outpatient Imaging Affiliates -AMI
- Outpatient Imaging Affiliates -IDI
- SSM – Stoughton Hospital
- St. Tammany Women’s Pavilion
- Texas Health Azle
- Texas Health Southwest Fort Worth
- The Christ Hospital
- The Christ Hospital – Cardiac Testing Sites
- The Christ Hospital – Anderson Imaging
- The Christ Hospital – Liberty Imaging
Pediatric emergency department
Pinnacle of Excellence
- Baptist Health System – Baptist Medical Center South
- Inova Health – Loudoun Hospital
- Nationwide Children’s Hospital – NCH EDLC
- South Broward Hospital District – Memorial Hospital Miramar
Guardian of Excellence
- Baptist Health South Florida – Baptist Hospital
- Inova Health – Loudoun Hospital
- Nationwide Children’s Hospital – NCH EDLC
- South Broward Hospital District – Memorial Hospital West
Urgent care
Pinnacle of Excellence
- Aspen Valley Hospital
- Barton Health
- Lexington Health – Saluda Pointe
- OrthoMidwest, PLLC
Guardian of Excellence
- OrthoMidwest, PLLC
- Tahoe Forest Hospital District
Employee experience
Employee experience
Pinnacle of Excellence
Small (<100 Returned Employee Surveys)
- AltaMed Health System – First Street Boyle Heights
- Lower Cape Fear LifeCare – Care Center – Brunswick
- Lower Cape Fear LifeCare – Outpatient – Columbus/Bladen
Midsize (100-499 Returned Employee Surveys)
- Houston Methodist – Primary Care Group
- Spooner Health System
- Uvalde Memorial Hospital
Large (>500 Returned Employee Surveys)
- Houston Methodist – Clear Lake
- Houston Methodist – The Woodlands
- Houston Methodist – West
Academic
Guardian of Excellence
- Houston Methodist Hospital
- McLeod Health Clarendon
- Shriners Hospital for Children – Honolulu
- UMC Health System – UMC Physicians
- University of Iowa Health Care – JC
Ambulatory care
Guardian of Excellence
- Baptist Memorial Health Care – Baptist Cancer Center
- Baptist Memorial Health Care – Golden Triangle
- Bellin Memorial Hospital – FMC Ashwaubenon
- Bryan Health – Bryan Lifepointe
- HCA – Texas Orthopedic Hospital
- HCA – Rose Medical Center
- HCA – North Central Methodist ASC
- HCA – Methodist ASC of Boerne
- HCA – Methodist ASC Landmark
- Hendricks Regional Health – Westside Physicians for Women
- Planned Parenthood of South Atlantic
- Spartanburg Regional Health Services District – Union Medical Center
- Tamarack Health – HAMHWE
- UMC Health System
Behavioral health
Guardian of Excellence
- Baptist Memorial Health Care – Golden Triangle
- El Camino Health – Mountain View
- UMC Health System
Cancer center
Guardian of Excellence
- Baptist Memorial Health Care – Baptist Cancer Center
- Hendricks Regional Health
- Marshall Health Network – St. Mary’s Medical Center
- UF Health Physicians
- UMC Health System
Children’s healthcare
Guardian of Excellence
- Children’s Hospital of Philadelphia – Chadds Ford
- Children’s Hospital of Philadelphia – Salem Road
- Children’s Hospital of Philadelphia – Moorestown
- Cook Children’s Healthcare System
- Cook Children’s Physician Network
- Packard Children’s Health Alliance – Menlo Park
Community hospital
Guardian of Excellence
- Columbus Community Hospital
- CommonSpirit Health – St. Vincent Morrilton
- Ely – Bloomenson Community Hospital
- Kirby Medical Center
- Nor-Lea Hospital District
- OSF Healthcare System – Saint Luke Medical Center
- Spooner Health System
- Sullivan County Community Hospital
- Uvalde Memorial Hospital
Hospital
Guardian of Excellence
- Allen Parish Hospital
- Baptist Memorial Health Care – Crittenden
- Baptist Memorial Health Care – Booneville
- Baptist Memorial Health Care – Union County
- Columbus Community Hospital
- CommonSpirit Health – Memorial Hospital Georgia
- CommonSpirit Health – St. Vincent Morrilton
- Ely – Bloomenson Community Hospital
- HCA – Methodist ER New Braunfels
- Houston Methodist – West
- Houston Methodist – Clear Lake
- Houston Methodist – Baytown
- Houston Methodist – Sugar Land
- Houston Methodist – Willowbrook
- Houston Methodist – The Woodlands
- Kirby Medical Center
- Nor-Lea General Hospital
- OSF Healthcare – Saint Luke Medical Center
- Shriners Hospital for Children – Greenville
- Spooner Health
- Sullivan County Community Hospital
- The Cooper Health System – Main
- Uvalde Memorial Hospital
Long term care
Guardian of Excellence
- Golden Valley Memorial Healthcare
- Metropolitan Jewish Health System Hospice – Brooklyn
Medical practice
Guardian of Excellence
- AltaMed General Pediatrics – Westlake 3rd Street
- Atlantic Health System – 95 Madison
- CommonSpirit Health – St. Vincent Hot Springs Medical Group
- CommonSpirit Health – KYOne SJL Phys Enterprise
- Houston Methodist – Primary Care Group
- Houston Methodist – Specialty Physician Group
- Salinas Valley Health – Cardiology 230
- The Guthrie Clinic
- University of Iowa Health Care – JC
Physician experience
Physician experience
Pinnacle of Excellence
Small (<25 Returned Physician Surveys)
- Summit Medical Group – Hebron Litton Primary Care
- Summit Medical Group – Independence Primary Care
- Summit Medical Group – Florence Ewing Primary Care
Midsize (26-75 Returned Physician Surveys)
- Baptist Health South Florida – Doctors Hospital
- Sharp HealthCare – Mary Birch Hospital
- Texas Institute for Surgery
Large (>75 Returned Physician Surveys)
- Baptist Health South Florida – Baptist Hospital of Miami
- Baptist Health South Florida – South Miami Hospital
- HonorHealth – John C. Lincoln
Academic
Guardian of Excellence
- Baptist Health South Florida – Doctor’s Hospital
- Crawford Memorial Hospital
- HonorHealth – John C Lincoln Medical Center
- Shriners Hospitals for Children – Chicago
Children’s healthcare
Guardian of Excellence
- Children’s Hospital of Philadelphia – AtlantiCare Mainland Campus
- Children’s Hospital of Philadelphia – Chadds Ford
- Children’s Hospital of Philadelphia – Einstein Medical Center Montgomery
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Philadelphia
- Shriners Hospitals for Children – Lexington
Community hospital
Guardian of Excellence
- Jamestown Regional Medical Center
- Prairie Ridge Health
- Sidney Health Center
- Thayer County Health Services
Hospital
Guardian of Excellence
- Baptist Health South Florida – Doctor’s Hospital
- Baptist Memorial Health Care – Golden Triangle
- Baptist Memorial Health Care – Union County Hospital
- Baptist Memorial Health Care – Carroll County Hospital
- BayCare Health System – Mease Dunedin Hospital
- Bryan Health – Merrick Medical Center
- Children’s Hospital of Philadelphia – Einstein Medical Center Montgomery
- Children’s Hospital of Philadelphia – AtlantiCare Mainland Campus
- Crawford Memorial Hospital
- Gritman Medical Center
- HonorHealth – John C Lincoln Medical Center
- Jamestown Regional Medical Center
- OSF Healthcare – Saint Elizabeth Medical Center
- OSF Healthcare – Saint Anthony Medical Center
- Prairie Ridge Health
- Sarah Bush Lincoln Health Center
- Shriners Hospitals for Children – Chicago
- Shriners Hospitals for Children – Philadelphia
- Sidney Health Center
- Southwest Health Center
- Texas Institute for Surgery
- Thayer County Health Services
- The Cooper Health System – Cooper Care Alliance at Turnersville
Medical practice
Guardian of Excellence
- Inspira Health Network – West Deptford Podiatry
- Inspira Health Network – Surgical Associates VLD
- Inspira Health Network – Penn Jersey Pulmonary
- The Cooper Health System – Sheridan Pavilion
- The Cooper Health System – Cooper Digestive Health Institute at Mount Laurel
Consumer experience
Consumer experience
Pinnacle of Excellence
- MedStar Health
Guardian of Excellence
- Centra Care
- CommonSpirit Health
- Florida Cancer Specialists & Research Institute
- H. Lee Moffitt Cancer Center and Research Institute
- Henry Ford Health
- Montefiore Health System – White Plains Hospital
- Nebraska Medicine
- UCSF Health
- Universal Health Services
- University of Maryland Medical System
- Valley Health System
- Willis-Knighton Health System
Member experience
Highest access and coordination CAHPS ratings
Pinnacle of Excellence
QHP PPO
- Alliant Health Plans, Inc.
- AultCare Health Plans
QHP EPO
- Oscar Insurance Corporation – MI
QHP HMO
- MercyCare Health Plans, Inc
- Quartz Health Solutions – MN
- Quartz Health Solutions – IL
Highest access to care CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
- Independent
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Wellmark Blue Cross and Blue Shield of Iowa – IA (PPO)
- Highmark BCBS Essential Plan
Adult Medicaid
- Blue Cross Blue Shield – BlueCare Statewide
- AmeriHealth Caritas Pennsylvania
- Molina Healthcare of Kentucky
Child Medicaid General Population
- Centene – Home State Health Plan – MO
- Centene – Sunshine Health – FL CW
- Centene – Home State Health Plan – MO – Show Me Healthy Kids Foster Care
Medicare 1876 Cost
- Medical Associates Clinic Health Plan of Wisconsin
Medicare HMO/HMOPOS
- Health Alliance Medical Plans, Inc. – FirstMedicare Direct
- Leon Health, Inc.
- SummaCare Medicare Advantage Plans
- AultCare Health Plans – PrimeTime Health Plan
- Anthem Corp – HealthSun Health Plans, Inc
- Cigna Healthcare
Medicare Local PPO
- Blue Cross Blue Shield of Michigan – Wellmark Advantage Health Plan
- Blue Cross Blue Shield of Louisiana
Highest doctors and quality of care CAHPS ratings
Pinnacle of Excellence
EPO
- Oscar Insurance Corp – FL
HMO PPO
- Christus Health Plan – LA
QHO PPO
- Alliant Health Plans, Inc.
QHP EPO
- Community First Health Plan
QHP HMO
- Baylor Scott & White Health Plan
Highest enrollee experience with plans CAHPS
Pinnacle of Excellence
QHP EPO
- Community First Health Plan
QHP HMO
- Kaiser Permanente – GA
QHP PPO
- Arkansas Blue Cross Blue Shield
Highest overall CAHPS ratings
Pinnacle of Excellence
Adult Medicaid
- BlueCross BlueShield of Tennessee – BlueCare Statewide
- Molina Healthcare of Florida
- UnitedHealth Group – CP (LA)
Adult Commercial HMO/POS
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Montana Federal Employee Program
- Capital District Physicians’ Health Plan – (PPO)
Child Medicaid General Population
- Chorus Community Health Plans, Inc.
- UnitedHealth Group – CP (NE Medicaid)
- UnitedHealth Group – CP (NE CHIP)
Medicare 1876 Cost
- Medical Associates Clinic Health Plan of Wisconsin
- Medical Associates Health Plan, Inc.
Medicare HMO/HMOPOS
- Anthem Corp – HealthSun Health Plans, Inc
- Astiva Health
- AultCare Health Plans – PrimeTime Health Plan
- Doctors HealthCarePlans, Inc.
- Leon Health, Inc.
- Lumeris – Essence Healthcare
Highest overall experience CAHPS ratings
Pinnacle of Excellence
Medicare Local PPO
- Independent Health Association, Inc.
QHP EPO
- Community First Health Plan
QHP HMO
- Quartz Health Solutions
QHP PPO
- Alliant Health Plans, Inc.
Highest physician care CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- Baylor Scott & White Health Plan
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
Adult Commercial Non-HMO/POS
- Hawaii Medical Service Association – Preferred Provider Plan
- Triple-S Salud
- UPMC Health Plan (PPO/EPO) Benefit Management Services
Adult Medicaid
- Centene Corp – Magnolia Health – MS
- Centene Corp – WellCare of Kentucky
- Molina Healthcare of Florida
Child Medicaid General Population
- Centene Corp – Sunshine Health – FL MMA
- Chorus Community Health Plans, Inc.
- UnitedHealth Group – CP (NE Medicaid)
Highest plan and plan services CAHPS ratings
Pinnacle of Excellence
Adult Commercial HMO/POS
- Brighton Marine – USFHP
- CHRISTUS Health Plan – USFHP
- Martin’s Point – USFHP
Adult Commercial Non-HMO
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Montana Federal Employee Program
- Capital District Physicians’ Health Plan – (PPO)
Highest plan services CAHPS ratings
Pinnacle of Excellence
Adult Medicaid
- Molina Healthcare of Florida
- UnitedHealth Group – CP (LA)
- UnitedHealth Group – CP (MA)
Child Medicaid General Population
- BlueCross BlueShield of Tennessee – BlueCare Statewide
- Chorus Community Health Plans, Inc.
- Texas Children’s Health Plan
Highest prescription drug CAHPS ratings
Pinnacle of Excellence
Medicare HMO/HMOPOS
- Kaiser Permanente
- Kaiser Permanente
- Kaiser Permanente
- Leon Health, Inc.
- UPMC for Life Complete Care
Medicare-Medicaid Plan HMO/HMOPOS
- Upper Peninsula Health Plan (UPHP) MI Health Link
Medicare Local PPO
- Elevance Health – Medicare y Mucho Mas
- Independent Health
- UnitedHealthcare
Clinical quality
Clinical quality
Pinnacle of Excellence
Small (<100 Beds)
- Tamarack Health Ashland Medical Center
Midsize (100-299 Beds)
- Larkin Community Hospital Palm Springs Campus
Large (>300 Beds)
- Beth Israel Lahey Health, Inc. – Beverly Hospital
Guardian of Excellence
- Bingham Healthcare – Grove Creek Medical Center
- Faith Regional Health Services
- Larkin Community Hospital Palm Springs Campus
- Redington-Fairview General Hospital
- The University of Vermont Health Network – CVPH
- Tuba City Regional Health Care Corporation
NDNQI® award for outstanding nursing quality
NDNQI® award for outstanding nursing quality
Academic Medical Center
- RWJBarnabas Health – Robert Wood Johnson University Hospital
Community Hospital
- Holy Name Medical Center
International
- Abu Dhabi Health Services – SEHA – Ghayathy Hospital
Pediatric Hospital
- Providence Health & Services – Covenant Children’s Hospital
Psychiatric Hospital
- Ballad Health – Woodridge Psychiatric Hospital
Rehabilitation Hospital
- Craig Hospital
Teaching Hospital
- Beth Isreal Lahey Health – New England Baptist Hopsital
HX Achievement for Zero Harm Award
HX Achievement for Zero Harm Award
- Bristol Hospital (Kurt Barwis, President & CEO)
- Catholic Health – St. Charles Hospital (James O’Conner, President)
- Catholic Health – Catholic Home Care (Kim Kranz, CEO)
- ECU Health – Bertie Hospital (Brian Harvill, President)
- ECU Health – Edgecombe Hospital (Patrick Heins, President)
- Novant Health – Charlotte Orthopedic Hospital (Jamie Feinour, President & CEO)
- Novant Health – Pender Memorial Hospital (Ruth Glaser, President & COO)
- Piedmont Healthcare – Piedmont Columbus Regional Hospital (Scott Hill, CEO)
- South Georgia Medical Center Health – Berrier (Ronald Dean, President & CEO)
- South Georgia Medical Center Health – Lanier (Ronald Dean, President & CEO)
- Texas Health Azle (Tonya Sosebee, President & CNO)
- Texas Health Specialty Hospital (Pam Duffey, Coo & CNO)
- Texas Health Addiction Recovery (Scott Domingue, COO & CNO)
HX Achievement Award for Serious Safety Event Rate Reduction
HX Achievement Award for Serious Safety Event Rate Reduction
50% – 75%
- University of Arkansas for Medical Sciences
- Nebraska Medicine
- ECU Health
- Texas Health Resources
- USA Health
> 75%
- Roper St. Francis
- Catholic Health
- Novant Health
- Bristol Hospital