Thomas H. Lee, MD

Chief Medical Officer

The arc of history is clear – we are heading into a competition-driven, value-oriented health care system that is organized around reducing the suffering of patients. To thrive, provider organizations need a clear idea of their strategy, their performance, and how to improve.

Professional Biography

 Dr. Thomas H. Lee joined Press Ganey as Chief Medical Officer in 2013, bringing more than three decades of experience in health care performance improvement as a practicing physician, a leader in provider organizations, researcher and health policy expert. As CMO, Tom is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care, and improving the value of that care. In addition to his role with Press Ganey, Tom, an internist and cardiologist, continues to practice primary care at Brigham and Women’s Hospital in Boston.

Tom frequently lectures on the patient experience and strategies for improving the value of health care and was selected as a stage speaker on the subject at the acclaimed TEDMED meeting in 2015. He has authored more than 260 academic articles and three books, Chaos and Organization in Health Care and Eugene Braunwald and the Rise of Modern Medicine. In November 2015, Tom released his third book, An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage, published by McGraw-Hill. Named in his honor, the Thomas H. Lee Award for Excellence in Primary Care is given each year to recognize a primary care physician at Brigham and Women’s Hospital who meets the needs of his or her patients exceptionally well.

Prior to joining Press Ganey, Tom served as Network President for Partners Healthcare System and CEO for Partners Community HealthCare, Inc., the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. In this capacity, Tom oversaw efforts to improve the quality and efficiency of care in this organization.

Tom is Chairman of the Board at Geisinger Health, a member of the board of directors at Geisinger Health System and Health Leads; the Board of Overseers of Weill Cornell Medical College; the Special Medical Advisory Group (SMAG) of the Veterans Administration; and the Panel of Health Advisors of the Congressional Budget Office. He also serves as a member of the Editorial Board of The New England Journal of Medicine. Tom is a Professor of Medicine, part time, at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.

Tom played a leadership role in the development and implementation of health care reform in Massachusetts, and was a member of the Massachusetts Health Care Quality and Cost Council from 2006 to 2012. He has held national leadership roles in defining and measuring quality of care, including serving on the Board of Overseers of the Malcolm Baldrige National Quality Award from 2008 to 2010 and the Committee on Performance Management of the National Committee for Quality Assurance, which develops the widely-used HEDIS measures; Tom served as co-chair from 2002 to 2009.

Tom holds a bachelor’s degree in history and science from Harvard College, a medical degree from Cornell University Medical College and a master’s degree in epidemiology from the Harvard School of Public Health. He lives in Milton, Mass., with his wife, Dr. Soheyla Gharib, who is Chief of Medicine at Harvard University Health Services. The couple has three daughters.


With more than three decades of experience in health care performance improvement as a practicing primary care physician and Press Ganey’s Chief Medical Officer, Dr. Thomas Lee has become one of health care’s most acclaimed thought leaders. He pioneered the conversation around the reduction of patient suffering, as exemplified in news features and publications, he also was selected to present on the topic as a stage speaker at the renowned TEDMED event.
Speaking Topics
  • Creating Value/Competition
  • Culture
  • Epidemic of Empathy
  • Patient and Family-centered care
  • Patient Engagement
  • Patient Loyalty
  • Physician Engagement
  • Population Health/Segmentation
  • Reducing Suffering
  • Transparency
Selected Articles & Publications

Creating the New Normal: The Clinician Response to Covid-19 (NEJM Catalyst, by Thomas H. Lee, MD, MSc, 3/17/2020)

Physician Burnout, Resilience, and Patient Experience in a Community Practice: Correlations and the Central Role of Activation (Journal of Patient Experience, by Thomas G Howell, MD, Deirdre E Mylod, PhD, Thomas H Lee, MD, MSc, et al, 12/15/2019)

Transforming Culture in Health Care (NEJM, by Michael Nurok, M.B., Ch.B., Ph.D. and Thomas H. Lee, M.D., 11/28/2019)

The Good Doctor: What It Means, How to Become One, and How to Remain One (McGraw Hill, by Thomas H. Kee, MD, 11/2019)

Information Asymmetry: The Untapped Value of the Patient (NEJM Catalyst, by Prakash Jayakumar, MBBS, DPhil, Kevin J. Bozic, MD, MBA & Thomas H. Lee, MD, MSc, 10/15/2019)

Organizational Grit (Harvard Business Review, by Thomas H. Lee and Angela L. Duckworth, 10/2018)


Recent & Upcoming Engagements
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