Tejal Gandhi, MD, MPH, CPPS

Chief Safety and Transformation Officer

It is critical that we remain focused on integrating safety, quality, engagement and experience in organizational transformation efforts. We must lead this integration with safety and ensure that our efforts span the entire continuum of care.

Professional Biography

Tejal Gandhi, MD, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. In this role, Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care.

Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focusing on improving patient and workforce safety. Prior to this, Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when NPSF merged with IHI.  She has also served as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates within the IHI Safety portfolio and was a board member of the Certification Board for Professionals in Patient Safety which administers the Certified Professional in Patient Safety credential.

Throughout her career, Dr. Gandhi has been committed to educating other clinicians on the topic of patient safety. She has been an invited speaker for numerous organizations nationally and internationally, has mentored physicians in post-doctoral study, and has frequently served on national and committees and boards. ​She is also a Certified Professional in Patient Safety.

In 2019, Dr. Gandhi was elected as a member of the National Academy of Medicine. She is a recipient of the John M. Eisenberg Patient Safety and Quality Award, given in recognition of her contributions to understanding the epidemiology of medical errors in the outpatient setting and for developing prevention strategies. Dr. Gandhi has also been named as one of the “100 Most Influential People in Healthcare,” “Top 25 Women in Healthcare,” and “50 Most Influential Clinical Executives” by Modern Healthcare magazine.

An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital and as Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH degrees from Harvard Medical School and the Harvard T.H. Chan School of Public Health and trained at Duke University Medical Center.
An award-winning health care executive and recognized thought leader in the industry, Dr. Tejal Gandhi is the Chief Safety and Transformation Officer at Press Ganey. Throughout her career, she has been committed to educating other clinicians on the topic of patient and workforce safety, advancing the Zero Harm movement, and developing innovative health care transformation strategies.
Speaking Topics
  • Safety & High Reliability
  • Culture
  • Leadership Strategy
  • Quality of Care
  • Patient Experience Improvement
  • Organizational Transformation
  • Safety Across the Continuum of Care
  • Safety and Technology
Selected Articles & Publications
Caring for Caregivers: A Leadership Checklist (Press Ganey, by Tejal Gandhi, 3/20/2020)

Zero Harm in Health Care
(NEJM Catalyst, by Tejal K. Gandhi, Derek Feeley, and Dan Schummers, 02/2020)

Advancing Safety and Equity Together (NEJM, by Tejal K. Gandhi and Karthik Sivashanker, 01/23/2020)

Does your health system board know how to oversee quality? (Becker's Hospital Review, by Tejal K. Gandhi, Beth Daley Ullem, and Marina Renton, 03/13/2019)

Leadership and Vision for a Culture of Safety (NEJM Catalyst, by Tejal K. Gandhi, 02/08/2018)

Partnering to Lead a Culture of Safety (Journal of Healthcare Management, by Tejal K. Gandhi, Gary S. Kaplan, Deborah J. Bowen, Charles D. Stokes, Vol. 62 (4). July/August, 2017)
Recent & Upcoming Engagements
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