Transformation is about the unwavering commitment to continuous improvement and recognition of the critical interdependencies of safety, quality and experience, which rely on a highly engaged workforce. Organizations committed to transformation understand and embrace these interdependencies and recognize the key to achieving improvement is a convergence of leadership and deliberate actions: every day, every interaction, every touch point. This is a true team sport.
Professional Biography
Rachel Biblow is a Senior Vice President and Partner in Strategic Consulting focused on Integration and Performance Excellence. In her role, she provides strategic vision and partners with organizations to achieve transformational and sustainable improvements across safety, quality, experience, and engagement.
Prior to joining Press Ganey, Rachel served for over 15 years at the Children’s Hospital of Philadelphia, most recently as the Senior Director of Patient and Family Services and Enterprise Co-Sponsor for the Patient and Family Experience initiative. During her tenure she worked directly with patients and families, as well as served in a variety of leadership roles with expanding scope and influence. In addition to the strategic and operational oversight for several clinical support areas, she led the design, strategy, and implementation of an enterprise-wide initiative to improve overall patient and family engagement and experience. Through collaborative efforts, she commissioned high-performing and cross-functional teams to establish organizational values and standards that served as the foundation for the organization. These essential building blocks catapulted necessary changes that accelerated system and process improvements and reaffirmed CHOP’s long-standing commitment to partnering with patients and families to consistently achieve safe, high quality and compassionate care experiences.
She is passionate about improving safety, quality and the overall experience in health care and has served on a variety of committees to advance these efforts, including Ethics, Value-Based Care, Transparency Advisory Council and Quality Improvement Committees. She is a firm believer that exceptional care experiences are a team sport and requires each and every one of us to play a role.
Rachel is a founding leader in establishing the National Pediatric Experience Collaborative formed in 2016. The Collaborative is a consortium of leading children’s hospitals working together to improve and advance safe, high quality and compassionate care experiences across all systems. She is an international speaker on Experience, Family-Centered Care, Social Work leadership, and has presented at multiple health systems and conferences.
She holds a Bachelor’s degree in Psychology, from the Pennsylvania State University and a Masters in Social Work from the School of Social Policy and Practice at the University of Pennsylvania. In addition to her work at CHOP, Rachel served on the Board of Directors for the Make-A-Wish Foundation of Philadelphia and Susquehanna Valley, where she also contributed as a volunteer wish-granter. She currently serves on the National Medical Advisory Board and Philadelphia Regional Board of Directors for Team IMPACT and the Executive Steering Committee for the National Patient Experience Policy Forum. She is a member of the Society of Social Work Leadership in Health Care, National Association of Social Workers, and the Association for Patient Experience.