Patrick T. Ryan

Chairman and Chief Executive Officer

To transform the health care industry, we must return caregivers to the noble cause of reducing patient suffering and think boldly about care redesign that takes the burden off the individual and places the patient and their families at the center of care.​

Professional Biography

Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team during this transformative period in the industry to partner with health care organizations to improve the safety, quality and experience of care.

Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient and caregiver suffering to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician, nurse and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.

Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He has served as a member of the Massachusetts Hospital Association’s Committee on Governance and the Boards of Trustees of the Beth Israel Deaconess Medical Center, Lahey Health and Atrius Health. 

Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience. 

Pat Ryan, Press Ganey National Client Conference '15
Prior to joining Press Ganey, Pat served as CEO of The Broadlane Group, a leading cost management and supply chain organization. Previously, Pat served as CEO of PolyMedica Corporation, the parent company of Liberty Medical Supply, the nation’s largest direct-to-consumer provider of diabetes testing supplies and related services. While at PolyMedica, Pat established the Thomas O. Pyle Nursing Fellowship Fund, a scholarship honoring the late Thomas Pyle, one of the founders of Harvard Community Health Plan and PolyMedica’s former chairman.

In addition, Pat served as the chairman and CEO of Physicians Dialysis, Inc., CEO of Principalcare Inc., President and CEO of ImageAmerica Inc., and Co-Founder and President of R.B. Diagnostics. He began his career working for American Hospital Supply Corporation.

Pat is actively involved in numerous community efforts and has served on charitable boards throughout his career. He is keenly focused on advancing the quality of education and sports activities for economically disadvantaged youth through various family scholarship programs. He has served on numerous public and private boards including Affiliated Managers Group, ImageAmerica, Renal Treatment Centers, US Oncology, PolyMedica, Hill Rom, MedAssets, American Renal Associates, and currently serves on the boards of Press Ganey Associates LLC and Sound Physicians.

Pat holds a bachelor of arts degree in political science and sociology from the University of Rochester.

Pat thoughtfully applies his 35+ years as a health care executive and Board member to inspire audiences to embrace breakthrough change to advance the overall safety, quality and experience of care. He presents the patient suffering construct and discusses the relationships between patient experience and caregiver engagement in improving performance. He explores the importance of nurturing a culture of resilient and engaged caregivers to achieve sustainable change.
Speaking Topics
  • Addressing your Board on the Patient Experience
  • Consumerism in Health Care
  • Leadership Strategy
  • Transforming Health Care through Patient Centered Care
Selected Articles & Publications

Accelerating Progress through Leadership Integration (AHA Trustee Services, by Patrick T. Ryan and James Merlino, M.D., 11/2018)

Transforming Health Care Delivery Q&A
 (NYSE, ​by Dan Sampson, 8/2015)

Patient Focused Care Means Quality Comes First (Trustee, ​by Patrick T. Ryan and Thomas H. Lee, 1/12/2015)

Recent & Upcoming Engagements
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