Jessica Dudley, MD

Chief Clinical Officer

To meet our shared goals of reliably safe, high-quality, patient-centered care, front-line caregivers, nonclinical ​staff, and leadership will need to work together. Engaging front-line caregivers in identifying the barriers and opportunities to improving patient care and working collaboratively to redesign the system will be critical to long-term success.

Professional Biography

As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley is responsible for leading efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment. 

While Dr. Dudley specializes in physician engagement, she is adept at translating her expertise to broader, systemwide applications and is passionate about wide-scale improvement. Prior to joining Press Ganey, Dr. Dudley was Chief Medical Officer at the Brigham and Women’s Physicians Organization and Vice President for Care Innovation at Brigham Health. In these roles, she was responsible for the strategic development and oversight of institutional and physician-led efforts to develop population health management and care redesign programs to improve the quality and efficiency of clinical care. 

Dr. Dudley led the organization’s overall efforts to address burnout and improve professional fulfillment for more than 1,700 physicians, and she participated in systemwide efforts supporting more than 5,000 physicians and 2,000 trainees. She developed multiple training programs to advance the development of physician leadership skills and clinical performance, and she created a clinician incubator program to increase front-line clinicians’ engagement in identifying opportunities to redesign care to deliver improved outcomes and quality and reduce overall health care costs. In addition to her roles at Brigham Health, Dr. Dudley has served as a Medical Director within the Partners HealthCare System and as Medical Director for Partners’ Human Resources department.

Dr. Dudley received her undergraduate degree from Yale University and her medical degree from Harvard Medical School. She completed her internship and residency in primary care internal medicine at Brigham and Women’s Hospital, where she was a practicing primary care physician for 10 years. Dr. Dudley is board-certified in internal medicine and is an assistant professor of medicine at Harvard Medical School.
With over 20 years of experience as a physician leader, Dr. Jessica C. Dudley brings immense expertise to her role as Press Ganey’s Chief Clinical Officer. She supports transformational change across the industry through her skills in leadership development, clinical care redesign, clinician burnout, and physician engagement strategies.
Speaking Topics
  • Physician Excellence
  • Caregiver Engagement
  • Leadership Strategy
  • Physician-led Care Redesign
  • Culture
  • Burnout/Resilience
  • Patient Experience Improvement
Selected Articles & Publications
How Coronavirus Sparked Industry Collaboration, Team-Based Care (Patient Engagement HIT, by Sara Heath, 3/27/2020)

Remember the Caregivers: Be in the Arena
(Press Ganey, by Jessica Dudley, 3/23/2020)

How to Close the Gender Pay Gap in U.S. Medicine
(Harvard Business Review, by Jessica Dudley and Lisa S. Rotenstein, 11/4/2019) 

Professional Fulfillment: Where We Want to Be (NEJM Catalyst, by Jessica C. Dudley and Namita Seth Mohta, 11/7/2017) 
Recent & Upcoming Engagements
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