Prioritize Improvement Opportunities

Gain meaningful insights, focus performance improvement strategies, and connect caregivers to patient feedback.

Improving performance and responding to patient needs is only possible when organizations have deep data and interpret further specific market challenges and opportunities. When the insights show where to focus, from enterprise-level to patient-specific segments, organizations can engage physicians and facilitate buy-in, drive targeted improvement strategies, improve key drivers of patient loyalty and facilitate greater accountability. The Press Ganey reporting platform provides powerful market-leading insights, analytics and comparative benchmarks designed to present a robust view of an organization’s performance, across service line, setting and system views.

Press Ganey's industry-leading reporting platform provides powerful insights to facilitate action. The intuitive online dashboards and reports present key metrics, trends, benchmarks and patient comments that help organizations understand, monitor and improve performance – driving performance improvement opportunities. The platform is designed to engage stakeholders at all levels and departments, from executives to caregivers, aligning performance improvement strategies and activities.

Supported by the largest comparative database in the industry, organizations can expect valid, robust data for reliable analysis and relevant comparisons of performance, including 70+ specialties for benchmarking. Flexible reporting provides deep drill downs into more detailed information, including performance evaluation at the unit, specialty and physician level with benchmarks by peer group or specialty, and analysis by patient need. Survey comments provide deep insights into patient perception and can be leveraged to add another level of analysis of the patient experience and to support physician engagement. Our research and development evaluates important correlations of the experience of care with other key factors in care delivery and outcomes, to drive a deeper level of understanding of comprehensive health care improvement.
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Key Benefits



on key priorities and drive sustainable improvement.



rich patient comments to support patient-centered care.



loyalty drivers to retain patients.

Consumer Insights from AI-Driven Comment Analytics

Elevate the patient voice to catalyze change and support a human-centered patient experience with the ability to systematically analyze and derive actionable insights from large volumes of patient comments with NarrativeDx, a Press Ganey solution.

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A Unified Approach to Driving Patient and Physician Loyalty

A Unified Approach to Driving Patient and Physician Loyalty, establishes the interdependencies of patient and physician loyalty and offers a practical approach for medical practices, hospitals, and health systems to target areas where improvement is likely to make a meaningful impact in multiple areas of organizational performance.

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