Press Ganey White Paper Analyzes Resilience across Nursing Workforce Segments

Findings Inform Targeted Strategies to Address Burnout Risk and Turnover

Boston, October 23, 2018—Press Ganey today released its white paper, Performance Insights: Resilience for a Multigenerational Nursing Workforce. The report leverages proprietary engagement data to measure the key components of nurse resilience—activation and decompression—by generation, role and shift to identify segments of the workforce that may be more vulnerable to burnout than others. The paper also provides a set of targeted strategic approaches for strengthening nurse resilience using initiatives that are aligned with the clinical, operational and cultural aspects of the caregiver experience.  

“Nurses make up the largest segment of the health care workforce and have the most frequent direct interaction with patients,” said Christy Dempsey, chief nursing officer, Press Ganey. “Nurses are central to the delivery of safe, high-quality, compassionate care. With burnout rates at epidemic levels, it is critically important that every health care organization make prevention of burnout among nurses a strategic priority and commit to implementing strategies to enhance and fortify nurse resilience.”

Among the insights contained in the paper, highlights include

  • Differences in activation and decompression levels across generations (millennials/Generation Y, Generation X, baby boomers), manager status and shift;
  • Correlations between activation/decompression status and “intent to stay” across all generations; and
  • Key drivers of activation and decompression by generation and manager status.

To effectively address nurse resilience and prevent burnout, health system leaders must recognize the unique components of resilience that vary among nurses by generation, role, shift and tenure. Measuring engagement and resilience across different segments of the nurse workforce is necessary for identifying targeted strategies to reduce the devastating effects of burnout.

A copy of Performance Insights: Resilience for a Multigenerational Nursing Workforce is available for download.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Press Ganey Media Contact:          


Jon Siegal, 781-684-0770