The report analyzed over 345,000 nurse voices to reveal key growth areas to retain and engage the nursing workforce
Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today published findings in its new report, “Nurse Resilience in 2024”. The report analyzes data from over 345,000 clinical RN voices to better understand the nursing workforce today and makes recommendations on how organizations can build resilience.
Key findings from the report include:
- The building blocks of nursing resilience are off balance. While nurses, overall, show strong resilience (4.23 on a 5-point scale) and report a strong sense of purpose and finding meaning in their work – known as “activation” (4.56) — they struggle with the ability to disconnect – known as “decompression” (3.90). Healthcare organizations must invest resources in helping nurses disconnect to minimize burnout and reduce turnover.
- Resilience varies across groups. Baby Boomers and Gen X tend to have higher resilience than Millennials and Gen Z. And, while men and women show similar resilience, women experience higher activation and lower decompression. By understanding these differences, healthcare organizations can prioritize interventions and maximize their impact on nurse well-being.
- Building social capital is imperative. Feeling respected in the workplace is the #1 driver of employee engagement, but 29% of clinical registered nurses (RNs) say their organization doesn’t consistently show them respect.
- Peer support and recognition are critical to driving improvement. An effective strategy to build nursing resilience includes holding “decompression huddles” that enable nursing teams to prioritize remaining tasks that must be done before the end of a shift. In addition to reducing stress, it’s also an opportunity to recognize employees. Organizations can assess the efficacy of decompression huddles by surveying their workforce before and after its introduction.
The work of nurses is essential to achieving excellence in patient experience, safe and high-quality care, and optimal outcomes, yet the unique challenges of this mission-critical role are contributing to a 19% turnover rate. This report equips leaders with a snapshot of real voices from the frontlines and looks at tactics like decompression huddles to build resilience, reduce burnout, and foster an environment where nurses can have a healthy and positive relationship to their work.
Jeff Doucette,
Chief Nursing Officer at Press Ganey
To read the full report, visit: http://www.pressganey.com/nurse-resilience-2024
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.
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