Intermountain Healthcare to Partner with Press Ganey

Initiatives Will Focus on Improving the Safety, Quality, and Experience of Care Across the Patient Journey 

Boston, Massachusetts, December 12, 2017 Press Ganey announced today that it has entered into a multi-year strategic relationship with Intermountain Healthcare, a recognized leader in clinical quality improvement and efficient health care delivery. Through its integrated platform, Press Ganey will provide Intermountain with a suite of solutions including high reliability practices to drive safety outcomes, measurement and advisory services to achieve patient-centered care, consumerism solutions that support online physician ratings and brand management and workforce engagement. Intermountain will utilize Press Ganey’s new reporting and analytics platform which presents enterprise insights and prioritized improvement opportunities.

“At Intermountain, we believe that the fundamentals required to deliver extraordinary care include safety, quality, experience of caring, and access supported by engaged, resilient caregivers,“ said Shannon Phillips, MD, MPH, Chief Patient Experience Officer of Intermountain Healthcare. “Press Ganey is uniquely equipped to support our efforts to measure, analyze, evaluate and enhance our performance across all of these domains helping us fulfill our mission to help people live the healthiest lives possible.”

Intermountain Healthcare is a Utah-based not-for-profit system comprised of 22 hospitals, a Medical Group with more than 1,600 physicians and advanced practice clinicians at approximately 180 clinics, a health plans division called SelectHealth, and other health services.

“Intermountain Healthcare has long been recognized as a model for health care organizations around the country,” said Patrick T. Ryan, CEO of Press Ganey. “With a relentless focus on patient-centered care, Intermountain is transforming health care by developing pioneering strategies to deliver better health and high quality care as efficiently as possible. We are proud to partner with Intermountain to support their mission and their unwavering commitment to excellence.”