I so admire the dedication of caregivers and clinicians to their work—work that is incredibly demanding, both physically and emotionally. It’s truly awe-inspiring. I love playing a small part in that—helping them be more successful in their work by sharing data insights that point to the success factors. When health systems and providers understand the organizational and process factors that drive optimal outcomes, they not only improve care for patients, they also improve the experience of providing that care and everybody benefits.
Nell joined Press Ganey in 2010. As Press Ganey’s Chief Strategy Officer, Nell oversees Corporate Strategy and Product Management in addition to the Research & Analytics function. The company’s clinical products business unit, which comprises data collection, reporting and analysis tools that enable clients to measure, assess, and improve quality of care, as well as meet a broad range of reporting mandates. This suite of solutions includes the National Database of Nursing Quality Indicators (NDNQI®), Clinical Quality eMeasures, and patient reported outcome measures. Nell served in a lead role on the product team that created Press Ganey’s highly acclaimed Value-based Purchasing (VBP) Calculator, which is used by hundreds of hospitals throughout the U.S.
Nell is a sought-after speaker, frequently lecturing to industry audiences on topics including differentiating practices of topperforming hospitals, the relationship between nursing practice and outcomes, patient experience, and strategies for success under payment reform.
Prior to Press Ganey, Nell spent 16 years at the Quality Indicator Project, a leading provider of quality measures reporting and consulting services. At the QI Project, Nell was vice president for business development, overseeing marketing, communications and strategic partnerships. Nell started her career at The Advisory Board Company, a Washington DC-based healthcare management consulting firm. She earned a Bachelor of Arts degree from Connecticut College and an MBA from Johns Hopkins Carey Business School.