Gary Yates, MD

Partner, Strategic Consulting

Safety is a preconditionthe only acceptable goal is zero events of harm. And when High Reliability principles that optimize safety are ingrained in an organization, what results is an operating system that drives results in all areas of performance, including clinical quality and patient experience. Ultimately a highly reliable organization is enabled to effectively reduce avoidable patient and caregiver suffering.

Professional Biography

Dr. Yates served as HPI’s President when the organization became a part of Press Ganey’s Strategic Consulting Services division in September 2015. HPI has been recognized as a leading firm that helps improve patient safety by using evidence-based methods derived from high-risk industries. 


He also served as President of the Sentara Quality Care Network, and is the former Senior Vice President and Chief Medical Officer for Sentara Healthcare. In this role, Dr. Yates had responsibilities for clinical effectiveness programs, patient safety programs, physician integration efforts and medical management initiatives for its 10-hospital system and 340,000 member health plan. 

He provided leadership for the quality and patient safety initiatives leading to Sentara Norfolk General Hospital being recognized as the 2004 recipient of the American Hospital Association- McKesson Quest for Quality Prize and Sentara Healthcare being recognized as the 2005 recipient of the John M. Eisenberg Award for Patient Safety and Quality from the Joint Commission and the National Quality Forum. 

Dr. Yates has been a member of the Executive Committee for the Institute for Healthcare Improvement’s (IHI) Quality Management Network and served as co-chair of IHI’s ninth annual National Forum on Quality Improvement in Health Care. He also served two years as President of Virginians Improving Patient Care and Safety (VIPCS), the statewide patient safety consortium for Virginia. 

In 2005, Dr. Yates was awarded the Physician Executive Award of Excellence from Modern Physician and the American College of Physician Executives (ACPE). He currently serves on the Board of Stewardship Trustees for Catholic Health Initiatives (CHI) and serves as a member of the American Hospital Association- McKesson Quest for Quality Prize Selection Committee. 


Gary Yates, Partner, Press Ganey Consulting


Dr. Gary Yates is an expert in safety and high reliability science and applications for clinical effectiveness programs, patient safety programs, physician integration efforts and medical management. He has spoken at many industry events to share strategies for improving patient safety by using evidence-based methods derived from high-risk industries.
Speaking Topics
  • Culture 
  • Hospital/Physician Relations and Clinical Integration
  • Performance Improvement
  • Leadership and Governance
  • Physician Leadership
  • Population Health
  • Quality of Care
  • Safety & High Reliability Strategy
Selected Articles & Publications
Performance Insights: Reducing Serious Safety Events: A Critical Dimension of the Patient Experience (Press Ganey, ​by Dr. James Merlino and Dr. Gary Yates, 11/2015)

Engaging Patients and Families to Eliminate Harm (H&HN, ​by Charisse Coulombe, 10/30/2014) 

Recent & Upcoming Engagements
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