Comprehensive Measurement

Capture Patient Voice for Meaningful Insights Across the Patient Journey

Press Ganey strengthens patient-provider relationships with a comprehensive survey approach that enables real-time feedback and performance benchmarks, leveraging state-of-the-art survey methodology across the continuum of care. Engage all patients in meaningful dialog with targeted surveys that capture deeper data, deliver powerful insights and pinpoint improvement opportunities that drive patient loyalty in every care setting and service line.

Our comprehensive survey approach includes census-based surveying™, dynamic surveys and point of care surveys that engage all patients with targeted surveys that ask the right questions, increase response and deliver relevant, meaningful insights to focus on priorities and meet patient needs. 

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Deep Insights: Detailed Views of Performance with Census-based Surveying

Census-based surveying™ harnesses technology to capture the voice of every patient, through unlimited eSurveys sent by email or text invitation (in combination with phone or mail). The robust data sets resulting from census-based surveying yield deeper data for reliable comparisons, increase sample sizes and statistical validity to enable deeper analysis and more accurate identification of targeted performance opportunities.

Targeted Insights: Engage Patients with 10-Question Dynamic Surveys

Send 10 questions to each patient while capturing compelling, actionable insights on 50-100 survey measures. Dynamic Surveys intelligently match a select, concise set of survey questions to every patient interaction/touch point to increase patient engagement, while collecting meaningful insights across the multiple complex factors that shape and influence experience across the patient journey.

Real-time Insights: Enable Service Recovery with Point of Care Surveys

Press Ganey’s Point of Care (POC) Surveys provide a flexible rounding tool and capture patient feedback from any mobile device while they are in your care to enable service recovery and provide focused insights for improvement initiatives. Press Ganey’s POC tool is web-based and works on any device with a screen and internet connection, with no software or application downloads required. Data are available in real-time, and the solution provides flexibility to accommodate customized questions, branding and photos.

Press Ganey Patient Experience Solutions