Giving Every Patient a Voice: Gain Deeper Insights, Rapid Improvement and Transparent Reporting

At the cornerstone of our Patient Experience solutions, Press Ganey’s census-based surveying™ approach harnesses technology to capture the voice of every patient. Census-based surveying offers organizations unlimited eSurveys sent by email or text invitation (in combination with phone or mail) that yields deeper data to drive advanced health care analytics and meaningful insights—more accurately identifying targeted performance improvement opportunities.

Deeper Insights: Detailed Views of Performance Drive Targeted Improvement

Targeted, actionable insights result in sustainable enhancements to the patient experience. The robust data sets resulting from census-based surveying increase sample sizes and statistical validity to enable deeper analysis. Our research shows having more patient feedback can drive meaningful ROI. Organizations that survey regularly perform 5% to 7% better on HCAHPS Overall Hospital rating.

Physician Alignment & Buy-In: Robust Data Shifts Dialogue

Citing small sample sizes, many physicians questioned the applicability of patient experience survey data. Medical group clients who have participated in census-based surveying for at least two quarters have achieved an 80% increase in data collected . 
Having robust data shifts your organization's focus from sample sizes to improvement strategies. Physicians are quickly becoming leading advocates for census-based surveying and committed partners in developing meaningful and sustainable improvement initiatives.

Shortened Improvement Cycle: Faster Feedback Stream

The volume and timeliness of responses resulting from census-based surveying maximizes the value organizations can glean from their data. Through the use of innovative practices and technology, organizations can receive meaningful patient feedback within days of a visit. 
This rapid feedback loophalf of eSurvey responses are returned after one daycan dramatically shorten the improvement cycle leading to more efficient improvement efforts.

Enables Quick Action

With improvement cycles shortened to two weeks from 12 weeks, organizations can act more rapidly on patient insights, and have opportunities to validate, monitor, course-correct and enhance initiatives.