Leadership and Culture to Foster Resilience, Engagement and Workplace Safety.

In a healthy, high-performance culture, every workforce member believes they have a role in the organization’s ability to achieve its objectives. A supportive culture requires active and continuous cultivation and a robust human resources infrastructure that takes into account the entire talent management lifecycle. With significant expertise in organizational development and workforce engagement, Press Ganey’s Workforce Solutions team partners with your organization to establish an open environment for feedback, facilitate conversations to identify root causes, develop the leadership competencies necessary to be successful and configure sustainable workforce-supported solutions.

Our strategic consultants infuse analytics-driven consulting with scientific expertise in industrial and organizational psychology, artificial intelligence, and deep expertise in best practices for turnover reduction, continuous listening, competency modeling, and talent assessments. With experts from Strategic Management Decisions (SMD), we support organizations with health care HR consulting and predictive analytics to optimize human resource operations and caregiver feedback to improve performance and deliver a measurable ROI.
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Collaborate with Experts

  • Human Resource, Engagement and Organizational Development experts
  • Development and execution of transformational plans
  • Alignment of workforce-related initiatives to business priorities
  • Data and analytics expertise to make sense of complex sets of workforce data

Develop Targeted Workgroups and Leaders

  • Accelerated improvement on drivers of engagement
  • Customized plans created from detailed examination of data
  • 1-on-1 coaching and training modules
  • Speaker-centered listening skills to support meaningful dialogue
  • Competency development on core leadership behaviors

Build Resilience

  • Identification of work units in need of support and enrichment
  • Tactics to build team and personal resilience
  • Customized improvement roadmaps to enrich experience of delivering care

Address Underlying Challenges

  • Development of open workplace environment
  • Root cause analysis and best-practice solutions that resolve issues
  • Proven framework to drive higher levels of engagement

Featured Resources


The Engaged Caregiver

"The Engaged Caregiver" provides health care professionals with a practical guide for identifying, diagnosing, addressing, and overcoming caregiver burnout on a personal level. Through the contributions of our authors, the book offers an actionable plan for creating a resilient work culture that empowers caregivers and gives them the support they need to deliver safe, high-quality, patient-centered care.

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