Strive to Become a Zero Harm Organization

In an era when health care consumers and caregivers demand safety and quality – and payment is based on performance – eliminating avoidable suffering and harm is a crucial mission. Press Ganey works closely with health care leaders to help achieve Zero Harm and reduce serious safety events through the High Reliability science and practices of our HPI methodologies and safety event measures.

Our team of safety experts guide hospitals, integrated health systems, long-term care providers and medical group practices to improve patient and workforce safety and sustain consistent performance over time. Press Ganey's Strategic Consulting team and HPI methodologies have helped more than 1,100 health care organizations improve patient and workforce safety, typically resulting in an 80% or better reduction in Serious Safety Event Rates® aligned with the company's Safety Event Classification® taxonomy.

We Can Help Your Organization:

Assess and Diagnose Your Safety Culture

Through in-depth common cause analysis alongside safety experts, get a deep understanding of priorities to strengthen culture, improve reliability governance and reduce serious safety events.

Build Safety and High Reliability Champions

Drive C-Suite and Board leadership adoption of your focus on Zero Harm, establish key harm measures and mentor your workforce to become champions of safety at all roles and levels.

Sustain Safety Efforts for Continuous Improvement

Reinforce safety and High Reliability organizational learning among new staff or those with new roles, analyze new safety event data and correct drift to sustain performance and prevent recurrence.

Learn and Share in the HPI Press Ganey PSO

Discuss safety events, analyze causes and resolve event classification issues in confidential forums among safety leaders from other health care organizations tackling similar challenges.

The Latest in Safety


Zero Harm: How to Achieve Patient and Workforce Safety in Health Care

In Zero Harm, the world's leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in health care today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change.

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Wherever you are on your transformational journey, we'd love to hear from you.