Patient Experience Consulting
Your fast track to first-class patient experience
Understand how culture, processes, and service behaviors impact the patient experience. Our PX consultants bring deep healthcare expertise, leading best practices, and rich data-driven insights to help you develop a first-class strategy and effective implementation plan to improve the patient experience of care.
How we help you transform the patient experience
Start at the source: your patients
Our patient experience consultants start with the wealth of insights you’re already collecting from your patients. Then we help you design an exceptional healthcare experience that will help you boost performance and loyalty.
Let data guide action
The numbers don’t lie. Our patient experience consultants use hard data to inform and drive strategy, so you know exactly what to do next to solve problems and stop them from reoccurring.
Apply expertise
Our patient experience consultants have all been in your shoes, with years working in hospitals and health systems. So they know what works and what doesn’t.
Achieve improvement
Our goal is for you to sustain improvement for the long term so that you, your organization, and your patients continue to reap the rewards.
COMPASSIONATE CONNECTED CARE®
Exceed patient expectations
Equip nurses with practical strategies to deliver care with empathy and compassion. Our patient experience consultants help you operationalize an evidence-based caring model to arm nurses with the tools and guidance to most effectively meet patient needs and exceed their expectations.
IMPROVED WORKFLOW
Friction-free experiences
We expertly streamline complicated healthcare workflows to engage staff, inspire accountability, and get them all on the same page. The result? Less friction, less hassle, more healing.
PROVIDER COMMUNICATION SKILLS
Enhance physician communication
Bridge the communication gap between healthcare providers and patients. Tailored training and development programs, grounded in high reliability organizing (HRO) principles, make sure everyone’s on the same page.
IMPROVEMENT STRATEGIES
Go beyond the numbers
How your patients feel about their experience and how engaged your providers are with your organization all add up to the final sum. Our patient experience consulting experts deliver strategies that will light the way to the best possible patient experience.
The latest insights from Press Ganey
Patient experience consulting
Level up to an unreal patient experience
Get in touch. We can’t wait to show you everything our patient experience consultants can do when we team up with you.
