Leadership Strategy
Focus areas: Addressing the board, Balance cost and quality, Change management, Creating Value, Competition, Policy Reform, Provider/Administration Collaboration, Teamwork, Value-based strategy
Patient Experience Improvement
Focus areas: Clinical Outcomes, Compassionate Connected Care, Empathy, End of Life care, Patient Flow, Patient Segmentation, Quality, Reducing Suffering, Teamwork, Transparency
Culture
Focus areas: Employee, Nurse, Physician Engagement, Alignment, Physician Buy-in, Leadership, Safety, High Reliability
Consumerism
Focus Areas: Accountability, Leadership Strategy, Online Physician Reviews, Performance Transparency, Reputation Management, Value-based strategy
Nursing
Focus areas: Core Measures, NDNQI, Nursing, Patient Flow, Physician/nurse/hospital collaboration, Staffing/Scheduling, Nurse Environment
Safety & High Reliability
Focus areas: Accountability and Execution, High Reliability Culture, Safety Culture, Science of High Reliability, Zero Harm
CAHPS
Focus Areas: HCAHPS, Child CAHPS, EDCAHPS, Hospice CAHPS, ACO CAHPS
Quality of Care
Focus areas: Core Measures, Integrated Reporting, Nursing, NDNQI
Caregiver Engagement
Focus areas: Accountability and execution, Burnout and Resilience, Caregiver Suffering, Compassionate Connected Care for the Caregiver, Employee, Nurse, Physician Engagement, Environment, Executive Coaching, Teamwork, Culture