iRound: Real-Time Patient Experience Rounding Solution

Deliver Patient-Centered Care in Real Time with a Proactive and Purposeful Approach

With one rounding tool for all types and levels of rounding, iRound helps improve real-time patient experience, leader and environment rounds, track service recovery reporting and resolution, recognize and reward employees, and support Magnet requirements.

Using iRound, Press Ganey’s customized, digital rounding platform, your staff can ask the right questions at the right time to meet patient needs and uncover improvement opportunities.

Watch a brief video overview of iRound

Build compliance and consistency in your rounding process

Easily see the patients on your unit and determine at a glance who has been rounded on and who has not.

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Collect real-time data with smart, customizable, digital rounding forms

Streamline conversations with patients and minimize clicks. Use smart forms to guide the conversation and make daily rounding a sustainable process.

Address patient experience issues in real-time with a closed-loop service recovery system

Send alerts to ancillary departments via email or text message to respond to issues raised by patients and families without leaving a patient’s room.

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Track the effectiveness of quality and safety practices

Using customizable audits and observation forms, hardwire quality and safety commitments, track regulatory compliance, and monitor infection control with real-time quality and safety information.

Identify patient experience improvement opportunities at the unit level

Make operational decisions with real-time, unit-level metrics, trends, and correlations with HCAHPS and post-care survey data.

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Learn More

Watch a brief video overview of ​iRound.