Consumer Insights from AI-Driven Comment Analytics

Enables Health Systems to Humanize Patient Comment Data

Elevate the patient voice to catalyze change and support a human-centered patient experience with the ability to systematically analyze and derive actionable insights from large volumes of patient comments.

The NarrativeDx artificial intelligence technology uses natural language processing and machine learning to combine and understand unstructured text and patient comments, such as responses to open-ended questions on patient experience surveys, adding depth and context to the quantitative data. 

Uncovering the Root Cause in Patient Experience Data

NarrativeDx identifies nuances in patient comments and provides a clear understanding of the “why” behind patient ratings and consumer behavior. Patient comments tell a story that guide health care organizations to direct resources and improvement efforts to drive sustainable transformation.

“The comments need to tell a story if we want to incite long-term change. And that’s what we are able to do with NarrativeDx—understand the ‘why,’ act intentionally, and best meet the needs of our patients.” - University of Chicago Medicine