Event Date and TimeWednesday, July 13, 2022 at 11:00AM-12:00PM (ET)


About this webinar

A high reliability organization is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity. When we call someone or something reliable, we mean that they are consistent and dependable - always using tools, practices and processes - every time, every patient, every interaction. As caregivers have pledged to “First Do No Harm,” it is critical to first keep patients safe. Patient safety is a precondition to a positive patient experience.

Join Press Ganey's Chief Experience Officer, Chrissy Daniels, MS, and Senior Vice President of Safety and Reliability Solutions, Carole Stockmeier, MHA, as they explore the important connections between safety, reliability, and the patient experience.

After attending this session, learners will be able to:

  • Describe how inconsistent practices can hinder the patient experience.
  • Identify strategies for using reliability to improve patient experience.

Attendees may earn 1.0 Continuing Education (CE) credit. We look forward to your participation!

This webinar is part of Press Ganey's signature Safety 2025 High Reliability Learning Series. We have opened access to this series to all Press Ganey clients as part of our commitment to advancing the industry to Zero Harm.



Chrissy Daniels, MS

Chief Experience Officer, Press Ganey

Carole Stockmeier
Carole Stockmeier, MHA

Senior Vice President, Safety and Reliability Solutions,
Press Ganey