Event Date and TimeWednesday, October 12, 2022 at 11:00AM-12:00PM (ET)


About this webinar

Process improvement in healthcare is a long-term journey to better patient care and operational efficiency. By zoning in on priorities and working to improve the entire patient journey through optimized process, healthcare organizations can reach their targets and ensure better patient outcome, including improved patient safety. Join safety, reliability and process improvement experts for our next High Reliability Learning Series webinar on Wednesday, October 12, 2022 for, "Process Optimization – Making it Easy to Do the Right Thing – Hard to do the Wrong Thing".

After completing this webinar, attendees will be able to:

  • Appreciate the importance of the science of human performance as a foundational competency for process improvement efforts
  • Articulate how human performance science should be applied in process improvement
  • Apply case in point examples and outcomes to process improvement

Attendees may earn 1.0 Continuing Education (CE) credit. We look forward to your participation!

This webinar is part of Press Ganey's signature Safety 2025 High Reliability Learning Series. We have opened access to this series to all Press Ganey clients as part of our commitment to advancing the industry to Zero Harm.



Carole Stockmeier
Carole Stockmeier, MHA

Senior Vice President, Safety and Reliability Solutions, Press Ganey

Charles Hagood
Charles Hagood

President, Strategic Consulting, Press Ganey

David Varnes
David Varnes

Director, Strategic Consulting, Press Ganey

Sonja McLendon
Sonja McLendon

Chief of Operational Excellence, Interim President NGMC Barrow and NGMC Lumpkin, Northeast Georgia Health System