Event Date and TimeWednesday, November 10, 2021 at 11:00-12:00PM ET


About this webinar

Effective communication and resolution with patient and family following a harm event is best cultivated and normalized within an honest, principled-based safety and reliability culture. This session will explore a Communication and Resolution Program within a comprehensive methodology for event learning and improvement and as a complementary component of high reliability organizing.

After attending this session, learners will be able to:

  • Recognize the importance of effective communication and resolution with patients and families after events of harm occur
  • Describe a comprehensive methodology for event learning and improvement as a component of high reliability organizing
  • Apply a Principle + Practice approach to communication and resolution following patient harm



Tejal Gandhi
Tejal Gandhi, MD

Chief Safety and Transformation Officer, Press Ganey Associates LLC

Carole Stockmeier
Carole Stockmeier

Senior Vice President, Safety & Reliability Solutions,
Press Ganey Associates LLC

Rick Boothman
Rick Boothman, JD

Partner, Strategic Consulting,
Press Ganey Associates LLC