Strategic Consulting


Prevent patient and employee harm. Leveraging high reliability organizing (HRO) and proven best practices, Press Ganey works closely with healthcare leaders to reduce serious patient safety events and achieve zero harm.

Commit to Safety. Make Zero Harm a Reality.

Award-winning team


Unrivaled expertise in safety and high reliability

Our award-winning team specializes in strategy design and execution related to reliability culture transformation, human factors-based process improvement, quality and operations, and outcomes optimization in safety, quality, and experience.

Improving human performance


Evidence-backed strategies for improving human performance

Our safety consulting experts guide organizations along their journey to improve patient and workforce safety. We’ve helped 1,000+ hospitals, integrated health systems, long-term care providers, and medical group practices reduce Serious Safety Event Rates® (SSER®) 80% within two years, then sustain these improvements over time.



Advance a culture of high reliability in healthcare

Our approach embraces the interconnectivity of safety, clinical quality, patient and family experience, employee engagement, and workforce efficiency. We’ll work with you to evolve the application and adoption of HRO principles—critical success factors in igniting culture transformation.

Patient-centered approach


A compassionate, patient-centered approach to harm

Put patient safety first. Improve clinical outcomes and workforce engagement while reducing litigation costs. Applying Communication and Resolution Program (CRP) fundamentals, hospitals and health systems can employ a consistently principled response to patients, families, and caregivers.


Supercharge Your Mission to Zero Harm

Supercharge Your Mission to Zero Harm

Track safety event data, uncover root causes of safety events, and transparently share best practices. Become an HPI Press Ganey Patient Safety Organization (PSO) member to unlock industry-leading technology and resources that will accelerate your safety work.

Eliminate Harm Before It Occurs

Eliminate Harm Before It Occurs

Healthcare's most powerful, transparent, and intuitive safety solution. Press Ganey’s High Reliability Platform (HRP) enables healthcare leaders to seamlessly reduce harm, sustain improvement, and increase team awareness of safety issues across the continuum of care.


Get to know the team transforming healthcare

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in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

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