Strategic Consulting

HEALTH PLAN CONSULTING

Leverage the patient experience data and member feedback your organization is already collecting to pinpoint the most valuable opportunities and drive real improvement. Our team of healthcare analytics consultants takes a data-driven approach to help you cut through the complexity and advance the member experience (MX) in a competitive health plan market.

Improve the Member Journey, Star Ratings, and CAHPS Performance

Largest member database

 

The industry’s largest member database

Acquire new members to grow market segments. Engage members and manage the member experience. Identify at-risk members and understand churn. Press Ganey gives you insights from more than 40M patients and 23M members to drive your improvement strategies.

Provider relationships

 

Strengthen relationships with providers

Improve access, reduce friction and hassle, and improve care cost and quality. Our health plan consulting experts help solve top challenges in care coordination, access, and so much more.

Data-driven approach

 

Sustainable, data-driven approach to improving star ratings

Leveraging the SPH Analytics benchmark of CAHPS data—representing 85% of Medicare Advantage plans—and predictive analytics, we drive your Star Ratings performance ahead of the competition, faster. We work with you to validate your current state, co-design a strategic roadmap, implement targeted programs, and ensure results can be sustained over the long term.

Work with experts

 

Work with the experts

Our data-driven methodology takes insights from member feedback, health plan interactions, and behaviors to develop actionable, sustainable improvement plans that drive measurable change. Bringing deep expertise with both health plans and providers, our team understands the full scope of your concerns in today’s changing market.

 

Robust and accurate pipeline to your provider directory

A Robust and Accurate Pipeline to Your Provider Directory

Press Ganey serves as a single source of truth to feed your provider directory with rich, up-to-date data. Our Data Enrichment solution not only enhances member engagement, but it also improves their access to care.

Transform the Member Experience with Impact Analytics

Transform the Member Experience with Impact Analytics

Take a data-driven, results-oriented approach to the member experience. Press Ganey arms you with the tools and insights needed to pinpoint high-value member segments, improve Star Ratings, and drive measurable improvements across the member journey.

 

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