Grounded in data analytics, high reliability organizing principles, and proven ROI models, Press Ganey Strategic Consulting works with you to address your biggest challenges across every consumer, patient, and caregiver experience. Our consultants leverage your data in concert with our solutions, analytics, and mentoring expertise to design and implement a tailored action plan. 


Complex problems need dynamic solutions



Overcome critical resource gaps

Our strategic consultants address your immediate clinical, operational, and financial gaps. We guide you in everything from crisis response to quality control, so you can focus on sustainable, system-wide quality improvements. 



Improve key care domains

Enhance outcomes and performance in key care domains, like consumer demand, patient loyalty, employee experience, safety, and clinical quality. Our targeted strategy designs advance your health system's goals. 



Integrate success across domains

Achieving holistic excellence starts with understanding and acting on the connections between safety, consumer experience, engagement, and quality. Our consultants help you realize short-term goals, then break down silos that impede long-term success. 



Sustain transformational results

Press Ganey consultants work side by side with your C-suite to create a strategic roadmap to sustain a culture of continuous improvement. This roadmap informs a wider strategy that penetrates across departments and cascades from the executive level to the front lines.


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Transform uncertainty into opportunity

Our time-tested methods and tools span across care management, surgical services, emergency departments, and quality assurance. Achieve measurable results with an average 5:1 ROI, 25% increase in capacity, and proven capabilities to drive your organization to zero hospital-acquired conditions (HACs).   

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Your Trusted Partner, from Start to Finish

Our expert consultants conduct a pre-engagement readiness assessment and current-state validation. We work with you to co-design a robust improvement framework that drives key business outcomes and sustains excellence while giving you the flexibility to evolve with new industry demands.   


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Press Ganey understands healthcare's unique challenges—and how to overcome them. With unparalleled expertise in the healthcare space, we support your organization at every step, from data capture and analysis to tactical implementation and beyond.