Patient Experience


Derive actionable insights from all avenues of patient feedback. Press Ganey’s patented natural language processing (NLP) technology leverages artificial intelligence (AI) and machine learning to get to the heart of the issues, fast.

Transform Patient Comments into Insights and Action with Game-Changing AI


Each voice is heard


Ensure each voice is heard

Capture, consolidate, and organize verbatim patient comments from multiple sources into a centralized, intuitive, and easy-to-use platform.

Root of the issue


Get to the root of the issues

Press Ganey’s comment analytics intelligence explains the “why” behind patient ratings so you can accurately direct resources and guide improvement efforts.

Hidden costs


Avoid the hidden costs of labor

Skip the manual steps of collecting, reviewing, and distributing patient comment data. Comment Analytics automates this process, making it seamless and easy to understand patient sentiment.



Drill down deeper

Zoom in on 5,000+ categories, themes, and subthemes. Pinpoint details that impact a single experience or identify common issues that affect many.


Patient experience comments

Put Patient Experience Comments To Work, Wherever They Come From

Capture insights from unstructured text across multiple sources. From open-ended survey responses to social media posts and third-party reviews, NarrativeDX turns patient feedback into data you can use.

Maximize volume and relevancy

Maximize Volume And Relevancy

Insights are disseminated through a healthcare-specific lens, capturing more patient comments and revealing more information that’s relevant to you.

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