Patient Experience

Powered by 40 million patient voices each year, Press Ganey arms you with insights to help you deliver an exceptional patient experience at every step of the journey. 

 

An Exceptional Patient Experience Made Simple

 

Health care

 

Deliver a personalized care experience

Understand each patient holistically with innovative feedback mechanisms, action-oriented dashboards, and deep data segmentation, finely tuned to patient attributes and demographics. 

Real time

 

Anticipate needs, solve them in real time

Exceed patients' high expectations for a great healthcare experience. Act in the moment to identify service failures, collect real-time feedback, and solve problems before they surface online or in surveys. 

Analytics

 

Powerful analytics drive PX improvement

Advanced reporting leverages sophisticated analytics to distill vast amounts of data into clear next steps. Our solutions are designed to help you make an impact by streamlining patient rounding, enabling real-time service recovery, and optimizing patient engagement. 

 

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Prepare for the future

Keep up with evolving market and patient needs with an expert library of on-demand improvement resources. Your dedicated client success team keeps your team focused on priorities and accelerates improvement efforts. 

 

 

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Create Rapid Feedback Loops

Dive deeper into the patient experience. Innovative survey mechanisms let you seamlessly collect patient feedback across all settings and service lines. Leverage Press Ganey’s robust library of surveys—or create your own—and paint a more complete picture with rich demographic data.    

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Get to the Root Cause of Issues

Unparalleled AI-driven comment analytics automatically humanize and analyze text to help you understand problems and respond quickly.   

Doctors

Maximize Growth with Competitive Benchmarks

Understand how you compare to other organizations in patient experience. Press Ganey’s vast index of healthcare data provides a deeper understanding of the competitive landscape as well as insights and best practices to optimize performance.

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View the Patient Experience Holistically

Customized, action-oriented dashboards centralize disparate feedback sources, including experience surveys, complaints and grievances, discharge calls and texts, review sites, social media, and rounding.    

Trusted by Top Healthcare Organizations, including Pinnacle and Guardian of Excellence Award Winners, such as:

See Press Ganey in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out whyand join them.

 

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TURN INSIGHT
INTO IMPACT

Press Ganey understands healthcare's unique challenges—and how to overcome them. With unparalleled expertise in the healthcare space, we support your organization at every step, from data capture and analysis to tactical implementation and beyond.