Redefine members’ relationship with your health plan. Strategically leverage insights and innovative analytics to definitively understand what's driving the member experience, CAHPS performance, and star ratings.
74% of a health plan’s CAHPS survey covers the member’s experience as a patient. Unifying patient and member experience data leads to highly accurate predictive models to bridge patient experience data and likely impact on CAHPS scores and star ratings..
Think beyond measurement. Key driver analysis, natural language processing (NLP), and expert consulting deliver a data-driven, member-centric approach that provides a blueprint for continual improvement.
The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.