Consumer Experience

TRANSPARENCY

Transparency helps healthcare organizations drive consumer engagement online. Publish authentic ratings and reviews from real PX surveys to earn patients’ trust right on your website. 

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Leverage Your Physician Directory to Gain Patient Trust and Book More Appointments

 

Online presence

 

Enhance your online presence

Increased patient feedback equals better representation online. Collecting accurate and recent reviews about your physicians and facilities helps guide patients’ decisions to seek care with your organization.

Screen and protect

 

Screen for PHI and protect review integrity

Our publishing filters screen for and flag protected health information (PHI), libel, and profanity in comments to ensure only relevant, high-quality reviews get published to your directory.

Authentic reviews

 

Earn consumer trust through authentic reviews

Showcase verified patient comments from surveys, including CAHPS data, on your organization’s website to improve your brand image.

Survey data

 

Distribute survey data

Customize reports to analyze patient experience trends, and publish patient ratings and comments to your provider profiles.

 

Gain patient trust

Improve SEO, Rank Higher on Google, and Get Seen by More Patients Ready to Appoint

Google generally ranks physician profiles and location pages that leverage Transparency as #1 or #2 in search results. This vote of confidence dramatically boosts visibility and site traffic.

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Partnering with Press Ganey

 Save Time and Energy When We Do the Work for You 

We give organizations the option to outsource comment review. The Press Ganey Transparency solution flags patient comments for PHI and profane language, and our experts review and redact survey comments in line with industry best practices and the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule.

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See Press Ganey in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

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Latest E-Books

Consumer Experience Trends in Healthcare 2021

A patient and child sit in a waiting room while the patient looks at her phone

Press Ganey surveyed 1,140 consumers to discover the behaviors and preferences driving their healthcare decisions. Here’s what we learned. 

How Joe DiMaggio Delivers Award-Winning PX with Press Ganey

Physician listens to a young patient's heart with a teddy bear in the background

Get an exclusive look at the engagement tools that help this top pediatric hospital enhance the patient experience, foster a culture of empowered leaders, and keep family-centered care at the heart of it all.

How Nebraska Medicine Builds Patient Trust Through Transparency, One Star Rating at a Time

Three doctors look at a computer screen

Before Nebraska Medicine could start its journey to full transparency, the team had to overcome a major hurdle: getting buy-in from 1,000+ physicians.
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Featured Events

Jan 26

Top Digital Consumer Strategies to Drive Patient Acquisition and Retention in 2022

Learn how to advance your digital transformation strategies to convert more care seekers into happy, loyal patients. 

Feb 07 — Feb 09

2022 National Client Conference
2022 National Client Conference

Registration is now open for the 2022 National Client Conference. This is a fully virtual event, taking place February 7-9 with a robust offering of high-impact sessions featuring live streaming and on-demand content. Learn more and save your spot!
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