Healthcare Reputation Management

Tell a Compelling and Consistent Brand Story Everywhere Patients Search for Care

Powerful natural language processing (NLP)

Our game-changing AI technology analyzes text to discern meaning, understand patient sentiment, and categorize online reviews.

Unparalleled sentiment analysis

Automatically classify patient comments and doctor reviews to gauge provider performance at a glance.

Effective workflow management

Set up alerts that notify you and your team about negative reviews specific to a location or individual department. Use these insights to drive positive change in real time and over time.

Customized competitive benchmarking

Track your performance against handpicked competitors. Know how you stack up to similar healthcare organizations and what you need to do to improve your online reputation.

Manage and Protect Your Healthcare Brand

We integrate review data across leading consumer sites with powerful analytics, helping you understand and take control of your brand’s web-wide reputation.

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Turn Patient Feedback and Reputation Insights into Action

Our online reputation management solution gives you insight into your brand and organization, then helps you take the next steps to ensure patients feel heard and understood.

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See Press Ganey
in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

Consumer Experience

REPUTATION