Consumer Experience

REPUTATION

Listen to and monitor patient feedback across leading consumer review sites. Gain actionable insights on performance metrics. And begin to effect real, positive change. Press Ganey’s cutting-edge Reputation solution is the only integrated platform purpose-built for healthcare.

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Tell a Compelling and Consistent Brand Story Everywhere Patients Search for Care

 

Natural Language Processing

 

Powerful natural language processing (NLP)

Our game-changing AI technology analyzes text to discern meaning, understand patient sentiment, and categorize online reviews.

Sentiment analysis

 

Unparalleled sentiment analysis

Automatically classify patient comments and doctor reviews to gauge provider performance at a glance.

Workflow management

 

Effective workflow management

Set up alerts that notify you and your team about negative reviews specific to a location or individual department. Use these insights to drive positive change in real time and over time.

Customized benchmarking

 

Customized competitive benchmarking

Track your performance against handpicked competitors. Know how you stack up to similar healthcare organizations and what you need to do to improve your online reputation.

 

Manage and protect your healthcare brand

Manage and Protect Your Healthcare Brand

We integrate review data across leading consumer sites with powerful analytics, helping you understand and take control of your brand’s web-wide reputation.

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Patient feedback into insights

Turn Patient Feedback and Reputation Insights into Action

Our online reputation management solution gives you insight into your brand and organization, then helps you take the next steps to ensure patients feel heard and understood.

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See Press Ganey
in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

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Latest E-Books

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Featured Events

May 25

Healthy Nurse, Healthy Nation – Supporting Nurse Well-Being with the American Nurses Association

Please join us on Wednesday May 25, at 1:00 p.m. ET – 2:00 p.m. ET for Healthy Nurse, Healthy Nation – Supporting Nurse Well-Being with the American Nurses Association.

Jun 02

The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care

Please join us on Thursday June 2, at 1:00 p.m. ET – 2:00 p.m. ET for The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care.

Jun 08

Normalized Deviance: How to Diagnose and Combat Nonconformity from Prescribed Behaviors and Procedures

Join us for a deep dive into understanding normalized deviance: what it looks like in healthcare, the drivers, and actions to avoid it.
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