Home PG Pulse Podcasts Episode 04: The case for optimism – and hope – in pediatrics


Episode 04: The case for optimism – and hope – in pediatrics

Reimagining pediatric care for a changing world and a brighter tomorrow

In this episode of PG Pulse, host Chrissy Daniels, Press Ganey’s Chief Experience Officer, sits down with two inspiring leaders in pediatrics: Kurt Newman, the recently retired President and CEO of Children’s National Hospital, who received the Lifetime Achievement Award at Press Ganey’s HX24 conference; and Madeline Bell, the 2024 recipient of the CEO of the Year Award for her stewardship at Children’s Hospital of Philadelphia.

This episode explores:

  • How healthcare leaders can cultivate a culture of optimism by staying connected to the front lines
  • A framework for human-centered design built on the needs of patients, their families, and their healthcare teams
  • How technology, complex social issues, and a changing healthcare landscape impact the patient and family experience in pediatrics
  • Insights into the future of care, fueled by advancements in AI and a focus on early intervention
  • The power of hope, and how collaborations between patients, families, caregivers, and leadership can forge a path forward, and shape a brighter future for healthcare