Press Ganey, the leader in healthcare consumer and workforce engagement, and Compass One Healthcare, support service industry leader, released new evidence-based solutions to address heightened patient anxiety, improve experience outcomes and combat the dramatic shift in how patients perceive hospital cleanliness as a result of the pandemic.
Press Ganey’s recent analysis of 350,000 patient comments indicates that the need to feel clean has switched from a baseline expectation to a core value patients demand that hospitals prove during visits.
“Before the pandemic, patients based their perceptions of how clean a hospital was on overall observations of their room,” said Dr. Dusty Deringer, vice president, patient experience, Compass One Healthcare. “We’ve seen a drastic shift since the onset of COVID-19 where patients now believe a hospital environment is clean if it aligns with their feelings of personal hygiene.”
According to the findings, key drivers of perceived hospital cleanliness were:
- sanitization processes and procedures were in place
- patients and clinical teams were informed of these practices
- friendliness and concern were projected in all patient and family interactions
- whether a patient “felt” clean
Because EVS has historically focused on cleaning the physical environment and not personal hygiene, the evolution of environmental safety poses a unique challenge to healthcare leaders.
By combining a holistic cleaning strategy with messaging that empowers patients to feel like they have ownership in hygiene, health systems will be better positioned to transform their overall patient experience.Martin Wright,
Partner and Strategic Consultant at Press Ganey.
To review more emerging healthcare trends and optimization solutions, download Press Ganey and Compass One’s latest eBook.
About Press Ganey
Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
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