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Press Ganey receives CMS approval to administer Primary Care First Patient Experience of Care Surveys


Press Ganey today announced its authorization from the Centers for Medicare and Medicaid Services (CMS) to administer the Primary Care First Patient Experience of Care Survey (PCF PECS). The program is part of CMS’s five-year model to improve quality and patient experience while reducing costs in the primary care setting.

Press Ganey will deploy surveys during the inaugural PECS administration period scheduled to run September 28 through December 21, 2021 and throughout the entire five-year duration.

We are proud to receive CMS approval to provide a solution to help drive and sustain improvement in the primary care setting. Feedback from patients will produce critical insight into how this model impacts and reshapes the experience for those with complex and chronic conditions.

Daniel Litwer
Chief Client Officer
Press Ganey

As part of its efforts to assess the impact of the Primary Care First Model, CMS is utilizing a focused set of patient experience measurements, including CG-CAHPS 3.0 with additional PCF-specific questions, oriented around five key domains:

  • Receiving timely care, appointments and information
  • How well providers communicate
  • Patient’s rating of provider
  • Attention to care from other providers
  • Support patients taking care of own health

New survey measures will complement Press Ganey’s short, real-time digital surveys. Practices with mixed-mode data collection can gain insights into the patient experience for both in-person and virtual visits while maximizing PCF program performance.

“This approval together with our recent SPH Analytics acquisition makes Press Ganey the only partner certified to conduct all CMS- and NCQA-mandated experience surveys,” said Kaycee Glavich, Director of Policy, Press Ganey. “We are uniquely positioned to help organizations navigate evolving requirements thanks to our deep subject matter expertise and stringent adherence to quality assurance guidelines.”

To partner with Press Ganey for the 2021 performance year, PCF practices must enter into a contract with Press Ganey and notify CMS of vendor authorization by June 30, 2021.

For more information, please complete the Information Request Form or email Info@PressGaney.com.

About Press Ganey

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

Media Contact

Ty Fiesel
MP&F Strategic Communications