Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced the appointment of David Shapiro as GM and SVP of Member Experience. Mr. Shapiro will lead the continued growth of Press Ganey’s Member Experience business and will be focused on delivering solutions, analytics, and insights to improve the quality, experience, and retention for all health plans.
“I’m thrilled to welcome David to the Press Ganey organization. He is a thought leader in Health Plan Member Experience and has a proven track record of success, most recently leading UnitedHealthcare to improved consumer and provider satisfaction, NPS, and Star Ratings. His experience will be a significant asset to Press Ganey as we continue to deliver against our strategic priorities.” — Darren Dworkin, President and Chief Operating Officer, Press Ganey
David brings over 25 years of consumer experience to the role, most recently serving as UnitedHealthcare’s Chief Experience Officer. Prior to UnitedHealth Group, David spent 11 years at Accenture. His experience spans multiple domains of expertise, including consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management. David is passionate about delivering transformational products and services—achieved by understanding the needs of consumers through listening, human-centered design, and deep analytics and insights.
I am honored to join an organization with the vision of putting Human Experience at the heart of healthcare. I have a passion for helping all people successfully navigate their healthcare journeys and live healthier lives. I am impressed by the suite of capabilities and data-driven insights Press Ganey brings to market, helping health plans and health systems through a continuous, closed-loop process of gathering, analyzing, visualizing, and acting. I look forward to working with clients to accelerate their member experience efforts, while supporting Press Ganey capitalize on its growth opportunities ahead.
David Shapiro, GM and SVP Member Experience, Press Ganey
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.
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