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Press Ganey awarded Best in KLAS for Patient Experience Improvement


Press Ganey, the national leader in patient, member, employee and consumer experience across the healthcare ecosystem, was named Best in KLAS for Patient Experience Improvement, recognizing Press Ganey’s gold standard capabilities for helping healthcare professionals improve patient care. 

“This designation instills confidence among health systems that Press Ganey continually invests in human-centric, cutting-edge technology that will put them at the forefront of healthcare,” said Darren Dworkin, chief strategy officer, Press Ganey. “Additionally, it’s a testament to our unwavering commitment to amplifying the voice of the patient and rising to the demands of healthcare consumerism.”   

Both Press Ganey and SPH Analytics—health plan member experience leader acquired by Press Ganey in May 2021—were included in 2022 Best in KLAS evaluations and individually ranked on quantitative measures and client feedback across their patient experience surveying and improvement services. They demonstrated excellence in six customer experience pillars: culture, loyalty, operations, product, relationship and value. 

Healthcare professionals know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest and impartial reporting is in the healthcare industry. Press Ganey’s recognition serves as a signal to provider and payer organizations that they should expect excellence.

Adam Gale
Co-Founder and Chief Executive Officer, KLAS

Press Ganey’s healthcare experience solutions, bolstered by its Best in KLAS designation, will soon be infused with even more innovation and speed with its upcoming Forsta acquisition. Forsta is a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and has a global stage that enables cross-industry comparisons, which many healthcare organizations are eager for in the current climate.  

KLAS will recognize Press Ganey at the HIMSS22 Global Health Conference & Exhibition, March 14 – 18 in Orlando.  

Request a demo of Press Ganey’s award-winning solutions.

About Press Ganey

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

About KLAS

KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry.

Media Contact

Evan Wofford
MP&F Strategic Communications