Home Patient Engagement HIT: Customer feedback, reliable info key to healthcare consumerism

Patient Engagement HIT: Customer feedback, reliable info key to healthcare consumerism

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Boston

Healthcare is nowhere near functioning like the travel industry, but give it some time and Andrei Zimiles, the SVP for Consumerism & Marketing Solutions at Press Ganey, says the breadth of customer feedback and online infrastructure will enable a culture of healthcare consumerism.