Home Company News Healthmine and Press Ganey work together to enable predictive member experience insights for health plans

Healthmine and Press Ganey work together to enable predictive member experience insights for health plans


Press Ganey predictive insights will be integrated in Healthmine’s Stars CRM® Platform to enable deeper understanding and action that enhance member experience and improve CAHPS performance

Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced an API integration with Healthmine, the leader in technology-enabled member engagement and reward solutions for health plans, to enable health plans to create a clear plan to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance and close gaps in member experience and execute that plan through Healthmine’s Stars CRM® Platform.

The interoperability of Press Ganey data with organizations’ existing tools is making it easier than ever to holistically understand and improve experience in all facets of healthcare. We’re excited to be equipping health plans on the Healthmine member engagement platform to take impactful action that will improve their member experience and Star ratings.

Darren Dworkin
President & Chief Operating Officer, Press Ganey

With insights from Press Ganey’s Impact Analytics Predict solution, users are able to predict which members are most likely to be satisfied and dissatisfied with each CAHPS domain and which members are most highly engaged with their own health care. From there, Healthmine’s member engagement solution delivers targeted outreach directly to engage member cohorts to schedule appointments, address pain points and coordinate the appropriate care. The result is improved organizational CAHPS and Healthcare Effectiveness Data and Information Set (HEDIS) performance – both of which are major components of a Star rating.

Integrating Press Ganey’s predictive insights into our platform gives Healthmine the opportunity to support our health plan clients in delivering the best possible member experience down to the last mile. “We look forward to equipping health plans with this deep knowledge so they can make measurable improvements to the experiences, outcomes, and engagement of members.

Bryce Williams
Chief Executive of Healthmine

To learn more, visit: https://health.pressganey.com/healthmine-collaboration

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient and member experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

About PG Forsta  

PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. PG Forsta serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.  

Media Contact

Justine Barnes 
Director of Marketing