Press Ganey predictive insights will be integrated in Healthmine’s Stars CRM® Platform to enable deeper understanding and action that enhance member experience and improve CAHPS performance
Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced an API integration with Healthmine, the leader in technology-enabled member engagement and reward solutions for health plans, to enable health plans to create a clear plan to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance and close gaps in member experience and execute that plan through Healthmine’s Stars CRM® Platform.
The interoperability of Press Ganey data with organizations’ existing tools is making it easier than ever to holistically understand and improve experience in all facets of healthcare. We’re excited to be equipping health plans on the Healthmine member engagement platform to take impactful action that will improve their member experience and Star ratings.
Darren Dworkin
President & Chief Operating Officer, Press Ganey
With insights from Press Ganey’s Impact Analytics Predict solution, users are able to predict which members are most likely to be satisfied and dissatisfied with each CAHPS domain and which members are most highly engaged with their own health care. From there, Healthmine’s member engagement solution delivers targeted outreach directly to engage member cohorts to schedule appointments, address pain points and coordinate the appropriate care. The result is improved organizational CAHPS and Healthcare Effectiveness Data and Information Set (HEDIS) performance – both of which are major components of a Star rating.
Integrating Press Ganey’s predictive insights into our platform gives Healthmine the opportunity to support our health plan clients in delivering the best possible member experience down to the last mile. “We look forward to equipping health plans with this deep knowledge so they can make measurable improvements to the experiences, outcomes, and engagement of members.
Bryce Williams
Chief Executive of Healthmine
To learn more, visit: https://health.pressganey.com/healthmine-collaboration
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.
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